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    Front Desk Agent - Providence, United States - StepStone Hospitality Inc.

    StepStone Hospitality Inc.
    StepStone Hospitality Inc. Providence, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY

    Administration

    · Register and assign rooms to guests.

    · Issue room key and escort instructions to Guest Service Agent or directly to guest.

    · Sort and track incoming mail and messages.

    · Transmit and receive messages using all communication avenues.

    · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

    · Keep record of room availability and rate.

    · Compute bill, collect payment, and make change for guests.

    · Make, confirm, and cancel reservations via all communication avenues.

    · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

    · Make reservation, transportation, or entertainment reservations for guest.

    · Deposit guest valuables in hotel safe deposit box.

    · Ability to accurately use various office software.

    · Have a full working knowledge and expertise of each shift including night audit.

    Support

    · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

    · Ability to accurately report information.

    · Ability to assist with various office tasks as needed.

    · Ability to scrupulously follow all StepStone and hotel policies and procedures.

    · Attend required meetings.

    Personal Effectiveness

    · Projects and assignments are completed thoroughly, professionally, and with care.

    · Adjusts to high-pressure conditions and is open to change.

    · Assumes responsibility for personal growth and development.

    · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

    Communication

    · Understands and communicates the StepStone Mission and core values

    · Expresses ideas and conveys information clearly, effectively, and professionally.

    · Actively listens to others.

    · Conveys company information, decision, or problems to appropriate parties on a timely basis.

    · Works to resolve disagreements and is respectful of peers and co-workers.

    Requirements:

    · Must have a comprehensive knowledge of all hotel departments and functions.

    · Must have good mathematical and computer skills.

    · High school education required. Relevant training and experience and additional education preferred.

    · CPR and first aid training preferred.

    · Additional language ability preferred.

    Physical Requirements

    · Minimum lifting of 20 pounds.

    · Pushing, bending, stooping, upward reaching, manual dexterity.

    · Hearing, writing, typing.

    · Minimum pulling of 20 pounds.

    · Other duties may be assigned.

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