Front Desk Agent - Bedford, United States - Omni Hotels & Resorts

Omni Hotels & Resorts
Omni Hotels & Resorts
Verified Company
Bedford, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

Location:


Bedford Springs Resort
Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort.

More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property.

After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.


Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.


Job Description:

The _Front Desk Agent _is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.


Responsibilities:


  • Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
  • Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
  • Interacting with resort staff in a professional manner; assisting other departments when needed and able
  • Knowledge of all emergency procedures and resort policies
  • Maintaining a house bank, including a daily count and safekeeping at all times
  • Communicating all pertinent information to the Front Office management team and other associates
  • Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
  • Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

Qualifications:

  • High School graduate or equivalent
  • Two years experience in a customer service industry
  • Excellent oral and communication skills
  • Computer proficiency
  • Pleasant telephone and inperson demeanor
Omni Hotels & Resorts is an equal opportunity employer.

The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
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