Front Desk Agent - North Attleboro, United States - Hampton Inn and Suites

Hampton Inn and Suites

Verified Company

North Attleboro, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests. Must have Hotel experience.

Responsibilities

Perform all checkin and checkout tasks
Must have open availability as shifts will vary between 7am 11pm (early / mid / late shifts) and must be able to work any day of the week (including some holidays)
Must be willing and able to learn other departments and help in other areas as the business demands it (there will be crosstraining)
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Skills