Front Desk Agent - Warwick, United States - Best Western Airport Inn
3 weeks ago
Description
PART TIME - 4 DAYS Front Agent Position:
2nd Shift: 3PM - 11PM.
Saturday, Sunday, Monday. Tuesday
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Visual Matrix and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Experience in Night Auditing is a plus
Job Type:
Part-time
Pay:
From $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- Inperson
Education:
- High school or equivalent (preferred)
Experience:
Hotel Experience: 1 year (preferred)
Front Desk: 1 year (preferred)
Work Location:
In person
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