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    Front Desk Agent - Providence, United States - Omni Hotels

    Omni Hotels
    Omni Hotels Providence, United States

    3 weeks ago

    Omni Hotels background
    Full time
    Description
    Location

    Providence Hotel

    The Omni Providence is a landmark hotel in Rhode Island.

    This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall.

    Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

    The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels.

    Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment.

    We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation.

    Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level.

    Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

    Job Description


    Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.

    Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

    Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends.

    Responsibilities

    Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

    Empathetically listen to guest inquiries and provide appropriate responses

    Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

    Block rooms in the computer and follow through on designated requirements

    Pre-register designated guests and prepare key packets

    Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

    Maintain confidentiality of all guests and hotel information

    Employ attention to detail in order to ensure security of guest room access.

    Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

    Maintain guest history files on all guests

    Accommodate room changes expediently

    Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

    Issue safe deposit boxes to guests and ensure security of key

    Monitor, send and distribute guest faxes

    Generate, print and distribute daily and weekly reports

    Resolve discrepancies on the room status report with Housekeeping


    Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

    Qualifications

    Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

    Ability to accurately and efficiently input information into computer systems

    Ability to work cohesively with co-workers both within and outside of your department

    Ability to compute accurate mathematical calculations

    Ability to think clearly, quickly and make concise decisions

    Ability to prioritize, organize and follow up

    Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

    Previous customer service experience

    Previous hotel front desk experience is strongly preferred

    Previous cashiering experience is preferred

    Previous guest relations training is preferred

    Must be able to work weekends and holidays

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability.

    The EEO is the Law poster and its supplement are available using the following links:
    EEOC is the Law Poster ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

    Job LocationsUS-RI-Providence

    Posted Date2 months ago(3/21/2024 1:18 PM)

    Requisition ID

    of Openings 1

    Category (Portal Searching) Front Office Operations
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