Front Desk/guest Service Agent - Providence, United States - Hampton Inn - Providence

Description

The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment.

As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner.

Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent.

• Handle requests and transactions of hotel guests.
• Serve as the main point of contact for all guest requests and needs.
• Exhibit courteous hospitality at all times to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, coworkers & management.
• Post all charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel's emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Prompt distribution and notification to guests of mail.

• Medical, Dental, and Vision Insurance
• Long Term Disability and Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Sick time
• Brand specific team discounts

• High school graduate or equivalent.
• Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
• Interpersonal skills — verbal and written communication with the ability to interact with a variety of personalities
• Guest service skills — lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
• Must speak, read, write, and understand English.
• Bilingual skills a plus
• Previous hotelrelated experience desired.
• Availability on weekends and holidays