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Rockaway

    AV Technical Support Engineer - Rockaway, United States - latitude

    latitude
    latitude Rockaway, United States

    2 weeks ago

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    Description

    As an AV Technical Support Engineer, you will play a crucial role in providing technical support, troubleshooting, and resolving complex issues related to our AV systems. Your extensive knowledge of AV technology, strong problem-solving skills, and customer-centric approach will contribute to delivering outstanding support experiences. Additionally, you will collaborate closely with cross-functional teams to enhance product quality and contribute to the continuous improvement of our AV solutions.

    Responsibilities:

    • Provide expert-level technical support to customers via phone, email, or in-person interactions, ensuring prompt resolution of AV-related queries and issues.
    • Troubleshoot and resolve complex hardware and software problems related to AV systems, including audio, video, conferencing equipment, control systems, and network connectivity.
    • Conduct root cause analysis for escalated issues and develop comprehensive solutions and workarounds.
    • Collaborate with customers and internal teams to design and implement customized AV solutions that meet specific requirements and technical specifications.
    • Assist in the installation, configuration, and testing of AV systems, ensuring proper integration and functionality.
    • Perform regular maintenance and updates on AV systems to optimize performance and ensure compatibility with the latest technologies.
    • Stay updated on industry trends, emerging technologies, and best practices in AV systems integration and support.
    • Provide training and guidance to customers and colleagues on AV system operation, troubleshooting, and best practices.
    • Contribute to the development and improvement of technical support documentation, knowledge base articles, and troubleshooting guides.
    • Collaborate with cross-functional teams, including sales, engineering, and product management, to provide feedback on product performance, identify areas for improvement, and contribute to product development initiatives.


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