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    Advanced Medical Support Assistant - Phoenix, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs Phoenix, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Summary



    Phoenix Veterans Affairs Medical Center is currently recruiting many
    Advanced Medical Support Assistants for
    The Main Hospital     throughout the Health Administration Service/Business Operations Service Lines and serves as administrative support.

    This is an
    OPEN CONTINUOUS ANNOUNCEMENT and will remain open until
    July 3, 2024. Qualified applicants will be considered and referred at regular intervals or as vacancies become available.


    Location:650 East Indian School Road, Phoenix, Arizona, 85012

    Duties



    Please Note: This is an
    "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the Phoenix VA Medical Center Main Hospital located within Health Administration Service until July 3, 2024.Qualified applicants will be considered and referred as
    vacancies become available and may be referred more than once.



    APPLICANTS WILL BE REVIEWED BI-WEEKLY, CURRENT APPLICANTS NEED NOT RE-APPLY AFTER YOUR NOTIFICATION OF RESULTS/REFERAL IS RECEIVED.


    Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Phoenix VA Health Care System Advanced Medical Support Assistant Interview panel no later than 60 DAYS OF THE VACANCY CLOSURE.



    Selected candidates should plan to report to Phoenix VA Health Care System for fingerprinting and a Physical evaluation.

    In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.

    Typical duties include but are not limited to:

    The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics.

    The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings.

    The incumbent ensures demographics are updated.

    He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.


    At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines.

    Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries.

    The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record.

    The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care.

    The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.

    Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines.

    Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.


    Prepares written correspondence to notify patients of normal lab results; Verifying and updating demographics and insurance information (ICB), Encourages the use of new processes, Processes incoming secured messaging through MyHealthyVet, Utilizes the medical record to enter information and research the needs of the patient as appropriate, Manages patient systems to verify and validate accuracy and resolve concerns, Provides excellent customer service and assists in providing front line resolution when applicable, Manages patient systems to verify and validate accuracy and resolve issues., Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment, Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community).


    Work Schedule:

    Monday to Friday, 7:00am to 3:30pm, 7:30am to 4:00pm, 8:00am to 4:30pm, 8:30am - 5:00pm, 9:00am to 5:30pm; rotating Saturday (Subject to change based upon the needs of the agency).


    Telework:
    Not Available


    Virtual: This is not a virtual position.


    Relocation/Recruitment Incentives:
    Not Authorized


    Permanent Change of Station (PCS): Not Authorized


    Financial Disclosure Report: Not required
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