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    Home-Based Reservation Agent - New York, United States - Voyageur Vistas

    Voyageur Vistas
    Voyageur Vistas New York, United States

    1 week ago

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    Description

    Job Title: Home-Based Reservation Agent (Virtual)

    Location: Remote/Home-Based

    Key Responsibilities:

    1. Reservation Management: Assist clients in booking flights, accommodations, transportation, and other travel-related services, utilizing our booking systems and platforms.
    2. Customer Service: Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering recommendations to enhance their travel experiences.
    3. Sales Support: Promote additional services, upgrades, and amenities to clients to maximize sales opportunities and meet revenue targets.
    4. Product Knowledge: Stay informed about destination information, travel trends, and industry updates to provide accurate and up-to-date advice to clients.
    5. Documentation: Ensure accurate and thorough documentation of reservations, including confirming details, processing payments, and issuing tickets or vouchers.
    6. Communication: Maintain clear and effective communication with clients, colleagues, and travel suppliers via phone, email, and other communication channels.
    7. Problem-Solving: Handle any booking-related issues or concerns promptly and professionally, striving to exceed client expectations and resolve challenges effectively.

    Qualifications:

    • Previous experience in a customer service or sales role, preferably in the travel industry.
    • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
    • Strong attention to detail and organizational abilities, with the ability to multitask and prioritize effectively.
    • Proficiency in computer skills and experience using reservation systems or booking platforms.
    • Ability to work independently in a remote/home-based environment while maintaining productivity and meeting performance goals.
    • Passion for travel and a genuine desire to help clients create memorable experiences.

    Benefits:

    • Flexible work schedule with the ability to work from home.
    • Competitive compensation package with opportunities for performance-based incentives.
    • Ongoing training and support to enhance job knowledge and skills.
    • Travel perks and discounts for personal travel opportunities.
    • Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency.
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