Reservations Agent - New York, United States - Crosby Hotel LLC

Crosby Hotel LLC
Crosby Hotel LLC
Verified Company
New York, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

PERSONAL SPECIFICATION:


  • Exceptional organization and administrative skills
  • Friendly demeanor
  • Excellent level of spoken and written English
  • Friendly & professional telephone etiquette
  • Exceptional PC and Microsoft Excel skills
  • Ability to remain calm under pressure
  • Attentive to details
  • Ability to be flexible regarding scheduling

SUMMARY OF DUTIES AND RESPONSIBILITIES

  • Ensure all pertinent information is recorded and replied to within 24 hours when processing, amending, canceling or confirming reservations
  • To ensure that regular guests receive priority when making a reservation, especially during peak periods
  • Ensure all information for individual and group reservations is correctly entered into the system before arrival, particularly with regard to room allocations, VIPs, and special rates
  • Ensure all correspondence for individual and group reservations are filed by date order.
  • To liaise with Sales & Events and assist with potential sales leads
  • To know all room types and unique selling points
  • To know all room rates
  • Confidently articulate the Firmdale product
  • To know London, New York, and more specifically, midtown Manhattan.
  • To cover reception when required and keep up to date with all front desk procedures
  • To ensure a high level of communication is maintained between reservations and all other departments within the hotel
  • To have a thorough knowledge of the hotel and company
  • To maintain a clean and organized workplace
  • Undertakes duties assigned by the Reservations Manager or designated Duty Manager.
  • To carry out any other tasks required from time to time by management.
  • Comply with all company procedures as issued by management and/or as laid down in your terms & conditions of employment.

BENEFITS:


  • Opportunity to gain experience in the hospitality industry
  • Temporary position with the potential for extension or permanent opportunities
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