- Exceptional organization and administrative skills
- Friendly demeanor
- Excellent level of spoken and written English
- Friendly & professional telephone etiquette
- Exceptional PC and Microsoft Excel skills
- Ability to remain calm under pressure
- Attentive to details
- Ability to be flexible regarding scheduling
- To answer telephone calls and emails according to Firmdale standard
- Ensure all pertinent information is recorded and replied to within 24 hours when processing, amending, canceling or confirming reservations
- To ensure that regular guests receive priority when making a reservation, especially during peak periods
- Ensure all information for individual and group reservations is correctly entered into the system before arrival, particularly with regard to room allocations, VIPs, and special rates
- Ensure all correspondence for individual and group reservations are filed by date order.
- To liaise with Sales & Events and assist with potential sales leads
- To know all room types and unique selling points
- To know all room rates
- Confidently articulate the Firmdale product
- To know London, New York, and more specifically, midtown Manhattan.
- To cover reception when required and keep up to date with all front desk procedures
- To ensure a high level of communication is maintained between reservations and all other departments within the hotel
- To have a thorough knowledge of the hotel and company
- To maintain a clean and organized workplace
- Undertakes duties assigned by the Reservations Manager or designated Duty Manager.
- To carry out any other tasks required from time to time by management.
- Comply with all company procedures as issued by management and/or as laid down in your terms & conditions of employment.
- Opportunity to gain experience in the hospitality industry
- Temporary position with the potential for extension or permanent opportunities
-
Reservation Agent
3 weeks ago
Tech Connected New York, United States**Job Location**: New York City · **Position**: Reservation Agent · **About the Role**: · We are excited to announce an opportunity for a dedicated and detail-oriented individual to join our team as a Reservation Agent. In this role, you will play a crucial part in ensuring a sea ...
-
Reservations Agent
3 weeks ago
Crosby Hotel LLC New York, United States**PERSONAL SPECIFICATION**: · - Exceptional organization and administrative skills · - Friendly demeanor · - Excellent level of spoken and written English · - Friendly & professional telephone etiquette · - Exceptional PC and Microsoft Excel skills · - Ability to remain calm unde ...
-
Reservations Agent
1 week ago
The Ned New York, United StatesJob Title: Reservationist · Reporting to: Director of Operations · Who We Are... · The Ned NoMad is a new members' club and hotel that opened in the heart of New York in summer 2022. It's the first international 'Ned' site to open following the launch of The Ned London in 2017. ...
-
Reservations Agent
4 weeks ago
Stonebridge Companies New York, United StatesCity, State: · New York, New York Hourly Rate of Pay: $28.34 The purpose of a RESERVATION AGENT is answer incoming phone calls and make hotel reservations in the hotel system. · ESSENTIAL DUTIES AND RESPONSIBILITIES: · Make room reservations correctly in the hotel system. · M ...
-
Reservations Agent
5 days ago
The Ned New York, United StatesJob Title: Reservationist · Reporting to: Director of Operations · Who We Are · The Ned NoMad is a new members club and hotel that opened in the heart of New York in summer 2022. Its the first international Ned site to open following the launch of The Ned London in 2017. · Th ...
-
Reservation Agent
2 weeks ago
Cipriani New York, United StatesPOSTION: RESERVATION AGENT · FLSA DESIGNATION: NON-EXEMPT · POSITION REPORTS TO: RESTAURANT/HOTEL MANAGER · SALARY RANGE: $ PER HOUR · Casa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called 'Casa Cipriani South ...
-
Hotel Reservation Agent
1 week ago
SVH Travel New York, United StatesHotel Reservation Agent · Department: Hospitality · Job Summary: · We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providi ...
-
Reservations Agent
3 weeks ago
The Pod Hotels New York, United StatesJob Description · Job DescriptionExcellent communicator in both written and verbal. · Able to provide superior customer service at all times and work through guest concerns in an efficient manner. · Responsible for entering, checking, and monitoring all reservation transactions. ...
-
Travel Reservations Agent
1 day ago
Ten Group New York, United StatesJob Description · Job DescriptionThe Travel Reservations Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our di ...
-
Reservation Agent
2 weeks ago
Cipriani New York, United StatesJob Description · Job DescriptionPOSTION: RESERVATION AGENT · FLSA DESIGNATION: NON-EXEMPT · POSITION REPORTS TO: RESTAURANT/HOTEL MANAGER · SALARY RANGE: $ PER HOUR · Casa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger pro ...
-
Reservations Agent
4 days ago
The Ned NoMad New York, United StatesBenefits: · 401(k) · 401(k) matching · Company parties · Competitive salary · Dental insurance · Employee discounts · Flexible schedule · Free food & snacks · Free uniforms · Health insurance · Paid time off · Parental leave · Training & development · Tuition assistance · Vision ...
-
Reservations Agent
1 week ago
The Ned NoMad New York, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Company parties · Competitive salary · Dental insurance · Employee discounts · Flexible schedule · Free food & snacks · Free uniforms · Health insurance · Paid time off · Parental leave · Training & development ...
-
Internet-Based Reservation Agent
3 weeks ago
Sustainable Pathways Consulting New York, United StatesJob Title: Internet-Based Reservation Agent (Virtual) · Location: Remote · Job Description: · As a Remote Internet-Based Reservation Agent, you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating en ...
-
Reservations Agent
1 week ago
The William Vale Brooklyn, United StatesReservations Agent (Temporary) · Reports to:Reservations Supervisor · Intro · The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmo ...
-
Reservations Agent
3 weeks ago
The William Vale Brooklyn, United StatesReservations Agent · Reports to: Reservations Supervisor · Intro · The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere comb ...
-
Reservations Agent
4 hours ago
The William Vale Hotel Brooklyn, United States**Reservations Agent** · **Reports to**: Reservations Supervisor · **Intro** · The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmos ...
-
Hotel Reservations Agent
4 weeks ago
Hotel Barrière Fouquet's New York, United States Full timeWork in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you love · Hotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservation ...
-
Reservation Agent
4 weeks ago
U-Haul Edison, United StatesLocation: · 110 US Hwy 1, Edison, New Jersey 08817 United States of America · U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and ...
-
Internet-Based Reservation Agent
2 weeks ago
Sustainable Pathways Consulting New York, United StatesJob Title: Internet-Based Reservation Agent (Remote) · Location: Remote · Job Description: · As a Remote Internet-Based Reservation Agent, you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating ent ...
-
Home-Based Reservation Agent
2 weeks ago
Away From Home Travels 2 Atlantic City, United StatesAre you passionate about travel and customer service? Seize the chance to embark on an exciting journey as a Home-Based Reservation Agent in the travel industry with our thriving host agency. · Key Responsibilities: · As a Reservation Agent, you'll be the linchpin connecting tr ...
Reservations Agent - New York, United States - Crosby Hotel LLC
Description
Job Description
Job DescriptionAre you ready to Love What You Do? We are seeking a skilled Reservations Agent to join our team temporarily to cover maternity leave. As a Reservations Agent, you will be responsible for assisting customers with booking reservations, providing information about our services, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
PERSONAL SPECIFICATION:
SUMMARY OF DUTIES AND RESPONSIBILITIES
BENEFITS: