Reservation Agent - New York, United States - Tech Connected

Tech Connected

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Location:
New York City

Position:
Reservation Agent

About the Role:

We are excited to announce an opportunity for a dedicated and detail-oriented individual to join our team as a Reservation Agent.

In this role, you will play a crucial part in ensuring a seamless booking experience for our customers, assisting them with reservations, providing information about our services, and ensuring their needs are met from the moment they inquire about our offerings.

Key Responsibilities:

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Assisting Customers: As a Reservation Agent, your primary responsibility will be to assist customers with booking reservations for our services, whether it's hotel accommodations, event bookings, or other offerings. You will provide personalized assistance to each customer, understanding their needs and preferences to offer suitable options and recommendations.
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Providing Information: You will serve as the main point of contact for customers inquiring about our services. You'll provide accurate and detailed information about available dates, rates, amenities, and accommodation options. Your knowledge and expertise will help customers make informed decisions that align with their preferences and requirements.
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Customer Service Excellence: As a frontline representative of our company, you'll uphold the highest standards of customer service. You will address customer inquiries, concerns, and feedback with empathy and professionalism, striving to exceed their expectations at every interaction. Your goal is to create positive experiences that leave a lasting impression on our customers.
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Collaboration and Coordination: You will collaborate closely with other departments, such as housekeeping, front desk, and sales, to ensure a smooth and coordinated guest experience. This includes communicating guest preferences, special requests, and any pertinent information to relevant departments to ensure seamless service delivery.

Requirements:

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Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively assisting customers and conveying information accurately.
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Attention to Detail: Meticulous attention to detail is necessary for accurately processing reservations, recording customer information, and ensuring all details are correct.
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Customer-Centric Approach: A customer-centric mindset is crucial for understanding and anticipating customer needs, providing personalized assistance, and delivering exceptional service.
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Adaptability and Flexibility: The ability to adapt to changing priorities, work well under pressure, and multitask effectively in a fast-paced environment is essential.

How to Apply:

Pay:
$ $23.00 per hour

Benefits: