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    Customer Service Representative - Ontario, United States - Kinetic Personnel Group, Inc

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    Description
    Kinetic Personnel Group partners with a variety of organizations across Manufacturing and Service Organizations to recruit for

    Customer Service Professionals:
    On a Day-to-Day Basis, a

    Customer Service Representative Will:

    • Serve as the frontline representative for the organization's brand or services , addressing customer inquiries, concerns, and requests via phone or email.
    • Provide accurate and timely information about products, services, and contracts.
    • Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.
    • Maintain a high level of professionalism and empathy while handling customer interactions.
    • Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.
    • Collaborate with crossfunctional teams to escalate and resolve complex customer cases.

    Pay range based on experience:
    $22 - $26 per hour

    40+ hours per week, Monday to Friday


    Qualifications:

    • 35 years of Previous customer service experience within Manufacturing or Service Organizations
    • Excellent communication skills: verbal is necessary.
    • Strong problemsolving abilities and a proactive attitude.
    • Patience and empathy when dealing with customer concerns.
    • Ability to multitask and work in a fastpaced environment.
    For immediate consideration, please submit your resume today

    KPG Team

    Meet Your Recruiter

    Carolina Martinez

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