Child Support Officer - Buffalo, United States - Wright County AG

Description

Salary : $54, $76,065.60 Annually

Location : Buffalo, MN

Job Type: Full-time

Job Number: 2024 May CSO

Department: Health & Human Services

Opening Date: 05/01/2024

Closing Date: Continuous

General Definition of Work

Hiring Range: $ $29.25 DOQ

THIS POSTING WILL BE USED TO FILL 2 VACANT CHILD SUPPORT OFFICER POSITIONS.

Performs intermediate skilled administrative support work explaining rights and obligations under child support orders; assisting in the location of parent's employer, income, and assets; preparing and filing legal paperwork for default court action; and negotiating settlements. Work is performed under the limited supervision of the Child Support Supervisor.
Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Manages caseloads to enforce court orders for child support, medical support and child care.
• Initiates interactions with clients with cases that require enforcement activities.
• Keeps clients apprised of progress; responds to client inquiries via telephone, written correspondence and in person to explain program rules and regulations, enforcement procedures, anticipated timeframes and anticipated results, including enforcement outcomes of contempt.
• Negotiates with individuals to obtain payment agreements to avoid suspension of drivers, occupational, and recreational licenses.
• Investigates leads to locate parents, income and assets.
• Enforces medical provisions for health and dental insurance; assesses need to change current order if provisions are not enforceable.
• Calculates child support and other payments; attaches wages by notifying payer of funds to implement income withholding.
• Prepares required paperwork and monitors interstate actions with other jurisdictions to establish cooperation in securing support payments and enforcing orders in their jurisdictions.
• Researches and assembles information needed to initiate legal actions to modify or enforce an order through the legal system and prepares necessary paperwork and legal documentation and assists in legal action to modify or enforce orders.
• Develops and maintains expertise and knowledge of child support program, serves as a resource and provides training.
• Performs other duties and activities as assigned.

Minimum Qualifications & Knowledge, Skills and Abilities

Education and Experience
High school diploma or GED, and three years of experience in human services, collections, legal, financial or related field, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements
A valid driver's license or evidence of equivalent mobility is required upon hire.

Knowledge, Skills and Abilities
Knowledge of the expedited legal process and the judicial process in Family Court; knowledge of statutes pertaining to parentage, establishment of support, modification of support and contempt of court; skill in the use of standard office equipment, including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and interpret court orders, legal documents and technical documents; interpersonal skills sufficient to exchange and/or convey information, receive work direction, and maintain effective working relationships; ability to explain complex program rules, court rules, and protocol and provide statutory references; ability to learn and operate computer systems and programs used to administer Human Service programs; ability to learn County government work flows and processes; ability to perform data entry into various databases; ability to calculate child support obligations based on child support guidelines, and prorate support between parents based on statute; ability to facilitate discussions and negotiate with parents on sensitive matters concerning income, custody and parenting time; ability to learn, interpret and apply laws and regulations related to child support programs; ability to create and format legal documents; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; work with parents who are in the legal system; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.
Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package,

01

I understand that in order for my application to receive every consideration in the selection process, I must complete all the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.

• Yes
• No

02

In order to qualify for this position, you must meet the minimum qualifications. Do you have a high school diploma or equivalent (G. E. D.) and 3 years of experience in a related field in a county human services, collections, legal, financial or related field or an equivalent combination of education and experience?

• Yes
• No

03

Please select the answer that best describes your level of education.

• Less than 2 years college or technical school
• Two or more years of college, no degree
• Associate's degree
• Bachelor's degree
• Masters or other advanced degree

04

If you have a post high school degree, please list the area of study, where you attained your degree and the date you attained your degree. Write "none" if you do not have a post high school degree.

05

A Child Support Officer establishes and enforces orders for child support. Which of the following best describes your full-time paid work experience working in a Child Support Officer position within a federal, state or county human services department?

• I do not have this experience
• Less than 1 year of experience
• 1 or more years but less than 3 years of experience
• 3 or more years of experience

06

In reference to the above question, indicate where you attained this experience and the date(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

07

Which of the following best describes your full-time paid work experience working in a support position for a Child Support Department within a federal, state or county human services department?

• I do not have this experience
• Less than 1 year of experience
• 1 or more years but less than 3 years of experience
• 3 or more years of experience

08

In reference to the above question, indicate where you attained this experience and the date(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

09

A Financial Worker/Eligibility Specialist processes applications and determines eligibility for public assistance programs. Which of the following best describes your full-time paid work experience working in an Eligibility Specialist/Financial Worker position within a federal, state or county human services department?

• I do not have this experience
• Less than 1 year of experience
• 1 or more years but less than 3 years of experience
• 3 or more years of experience

10

In reference to the above question, indicate where you attained this experience and the date(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

11

Which of the following best describes your full-time paid work experience working for either a non-profit agency or county government other than in Child Support or Financial Assistance?

• I do not have this experience
• Less than 1 year of experience
• 1 or more years but less than 3 years of experience
• 3 or more years of experience

12

In reference to the above question, indicate where you attained this experience and the date(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

13

Which of the following best describes your full-time paid work experience working for a collection agency?

• I do not have this experience
• Less than 1 year of experience
• 1 or more years but less than 3 years of experience
• 3 or more years of experience

14

In reference to the above question, indicate where you attained this experience and the dates(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

15

Which of the following best describes your paid work experience in a legal office (i.e. Paralegal, Legal Assistant, Legal Aide, Attorney) within the last 5 years?

• I have no experience within the last 5 years
• I have less than 3 years of experience within the last 5 years
• I have 3 or more years of experience within the last 5 years

16

In reference to the above question, indicate the legal office where you attained this experience, the type of legal documents you have experience with, and the date(s) you attained this experience. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

17

Which of the following best describes your work related experience drafting and enforcing legal court documents and/or obtaining judgements.

• I have no experience drafting and enforcing legal court documents
• I have minimal work related experience with drafting and enforcing legal court documents
• I work or have worked with drafting and enforcing legal court documents as a regular part of my job

18

In reference to the above question, indicate where you attained this experience and the type of legal court documents drafted and enforced. Also include the date(s) you performed legal duties. If you do not have this experience, write "NA". (Experience must be reflected in the work history section of your application.)

19

List your experience with the following. Check all that apply.

• I have experience with interpretation of financial statements
• I have experience reviewing tax returns
• I have experience with caseload management
• I have experience working in a law office
• I have experience with electronic databases
• I have no experience in the above listed areas

20

Which best describes your work related experience handling confidential/sensitive client information.

• No experience handling confidential/sensitive information
• Experience handling sensitive client medical information
• Experience handling sensitive client financial information
• Experience handling sensitive client legal data

21

Select from the choices below any areas with which you have had work related experience.

• Insurance Industry
• Banking Industry
• Mortgage Industry/Processing
• No work related experience in the above options

22

Do you possess a valid driver's license or can you provide evidence of equivalent mobility?

• Yes
• No

23

Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214 and a letter from the USDVA verifying the veteran's disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?

• No
• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Statute
• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connect disability of 10% or more
• Yes - Spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability of 10% or more (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties)
• Yes - Spouse of a deceased veteran who served on active duty 181 or more days, received an honorable discharge, had a service connected disability of 10% or more and was disabled at the time of death. You are ineligible if you have remarried or were divorced from the veteran.
• Yes - Spouse of a deceased veteran. You are ineligible if you have remarried.
• Yes - Current employee with a 50% or more service connected disability rating applying for the first promotion after securing employment with Wright County.

24

I understand that any falsified information, omissions of important facts, or misrepresentation of my job education or experience on either the application or during my interview may disqualify me from further consideration for employment and may be considered justification for dismissal, if hired.

• Yes
• No

Required Question