Jobs
>
Washington, D.C.

    Information Technology Support, Lead Specialist - Washington, United States - Peraton

    Peraton
    Peraton Washington, United States

    4 days ago

    Default job background
    Full time
    Description
    Responsibilities

    Key Responsibilities:
    • Create and maintain a suite of regular reports to update stakeholders on customer metrics.
    • Deliver help desk activity reporting using quantitative data and providing analysis and recommendations for increased efficiency.
    • Track the number of work stoppage tickets across service desk tiers and review trends year over year to identify reductions in work stoppage as a result of service desk efficiencies.
    • Provide monthly metrics for help desk activity, such as average call handling time, total calls abandoned, average speed to answer, tickets by various categories, etc.
    • Analyze and report on critical issues, trends, customer satisfaction (based on surveys), etc.
    • Correlate customer satisfaction data with key performance indicators.
    *Contingent on Contract Award*

    Qualifications

    Basic Qualification:
    • U.S. Citizen
    • An active SECRET or the ability to obtain a SECRET Clearance.
    • 5+ years of customer service experience, including data analysis; bachelor degree with 1 years of experience.
    • Strong numerical, analytic, and Microsoft Excel skills
    • Ability to work independently and take initiative to do what is needed to achieve learning goals.
    • Demonstrates ability to communicate with individuals at many different levels from within and from outside of the organization.
    Peraton Overview

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure.

    Target Salary Range

    $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.All
  • US Bureau of the Fiscal Service

    Lead IT Specialist

    1 week ago

    US Bureau of the Fiscal Service Washington, United States

    **Duties**: · As a **Lead IT Specialist (CUSTSPT)**, you will: · - Provide daily operational support for end user workstations, mobile devices, peripherals, shared resources, and end user account administration through troubleshooting of systems and equipment, training and adviso ...

  • US Federal Motor Carrier Safety Administration

    Lead Transportation Specialist

    2 days ago

    US Federal Motor Carrier Safety Administration Washington, United States

    **Duties**: · **As a Lead Transportation Specialist, you will**: · - Plan, organize, and direct the development of passenger carrier enforcement and compliance programs and national implementation strategies. · - Work with Department of Justice, and Office of the Secretary to ide ...

  • Aptive

    Lead Policy Specialist

    4 days ago

    Aptive Washington, United States

    Job Summary: · Aptive is seeking a Policy Lead to help support VA's National Standards of Practice. · Primary Responsibilities: · - Provide project leadership in all aspects of planning, preparation, coordination, and execution of work products (specifically proposed policies) an ...

  • Akira Technologies Inc.

    Lead Technical Support Specialist

    1 week ago

    Akira Technologies Inc. Washington, United States

    Akira Technologies is seeking a Lead Technical Support Specialist to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs. · **Responsibilities**: · - Lead a t ...

  • U.S. Capitol Police

    Lead Technical Security Specialist

    1 week ago

    U.S. Capitol Police Washington, United States

    **Duties**: · The incumbent serves as a Lead Technical Security Specialist and articulates and communicates to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. ...

  • U.S. Department of Justice

    Lead Human Resources Specialist

    1 day ago

    U.S. Department of Justice Washington, United States

    Summary · This job is open to · Career transition (CTAP, ICTAP, RPL) · Federal employees who meet the definition of a "surplus" or "displaced" employee. · Federal employees - Competitive service · Current or former competitive service federal employees. · Individuals with disabil ...

  • Advis Agency

    Lead Generation Specialist

    9 minutes ago

    Advis Agency Falls Church, United States

    At Advis Agency, we specialize in generating high-quality leads for large health insurance companies through the Free Affordable Care Act program. Our mission is to help individuals and families find the best health insurance options tailored to their needs. As a growing company, ...

  • Linde

    Lead Pipeline Control Specialist

    1 week ago

    Linde Spring, United States

    (ID: · Job Title: Lead Pipeline Control Specialist · Location: Woodlands, TX · Job Overview: · Linde is looking for a Lead Pipeline Control Specialist in The Woodlands, TX. The Shift Lead/Vacation Relief Controller(s) (the "Lead Controller(s)") must be DOT Operator Qualified pip ...

  • Office of Personnel Management

    Lead IT Specialist

    1 week ago

    Office of Personnel Management Washington, United States

    Summary · As a Lead IT Specialist (SYSANALYSIS) at the GS level, you will be part of Office of the Inspector General, Office of Personnel Management. If selected, you will serve as Senior Team Lead and Technical Expert for the Claim Audits and Analytics Group (CAAG), within the ...

  • Office of Personnel Management

    Lead IT Specialist

    6 days ago

    Office of Personnel Management Washington, United States

    Summary · As a Lead IT Specialist (INFOSEC) at the GS level, you will be part of Office of the Inspector General, Office of Personnel Management. If selected, you will serve as a Senior Team Lead and Subject Matter Expert for the Information Systems Audits Group (ISAG), Office o ...

  • Bureau Of The Fiscal Service

    Lead IT Specialist

    3 days ago

    Bureau Of The Fiscal Service Washington, United States Full time

    NOTE: Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. · As a Lead IT Specialist (CUSTSPT), you will: · Provide daily operational support for end user workstations, mobile devices, peripherals, shared resourc ...

  • PBG Consulting

    Lead Helpdesk Specialist

    3 days ago

    PBG Consulting Washington, United States

    Job Description · Job DescriptionTitle: Lead Helpdesk Specialist · Location: Hybrid Washington, DC · Key Responsibilities: · This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, inc ...

  • Federal Motor Carrier Safety Administration

    Lead Transportation Specialist

    1 day ago

    Federal Motor Carrier Safety Administration Washington, United States Full time

    As a Lead Transportation Specialist, you will: · Plan, organize, and direct the development of passenger carrier enforcement and compliance programs and national implementation strategies. · Work with Department of Justice, and Office of the Secretary to identify and implement ac ...

  • Aptive resources

    Lead Policy Specialist

    1 week ago

    Aptive resources Washington, United States

    Job Summary · Aptive is seeking a Policy Lead to help support VA's National Standards of Practice. · The ideal candidate will play a pivotal role in guiding the team developing, reviewing and publishing VA's national standards of practice. The ideal candidate will have experien ...

  • Neopart Transit LLC

    Warehouse Lead/inventory Specialist

    1 week ago

    Neopart Transit LLC Herndon, United States

    **Neopart Transit, Warehouse Lead / Inventory Specialist** · **JOB SUMMARY**: · Neopart Transit is seeking a warehouse lead / inventory specialist for their parts room in the Herndon VA area. This individual will be responsible for optimizing the layout of the local parts rooms i ...

  • US National Institutes of Health

    Lead Information Technology Specialist

    2 days ago

    US National Institutes of Health Montgomery County, MD, United States

    **Duties**: · - Perform technical analysis to diagnose and resolve IT configuration or integration issues and identify problematic trends and patterns · - Develop customer support policies, procedures, and standards for use in providing customer support. · - Lead a team in IT sys ...

  • Akira Technologies Inc.

    Lead Technical Support Specialist

    3 days ago

    Akira Technologies Inc. Washington, United States

    Job Description · Job DescriptionAkira Technologies is seeking a Lead Technical Support Specialist to help support our government client in modernizing their enterprise information technology services, which is vital to deploying their mission in disaster and relief programs. · T ...

  • University of Texas at Arlington

    Lead Contract Specialist

    1 week ago

    University of Texas at Arlington Arlington, United States

    Please see Special Instructions for more details. Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, deg ...

  • University of Texas at Arlington

    Lead Contract Specialist

    1 week ago

    University of Texas at Arlington Arlington, United States

    Please see Special Instructions for more details. · Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, ...

  • Ecowater Texas

    Lead Generation Specialist

    5 days ago

    Ecowater Texas Arlington, United States

    Job Description · Job DescriptionAre you sick and tired of the 9 to 5 grind? · Are you sick of the same paycheck week after week, no matter how hard you work? · Ever think that life is just passing you by? Ecowater Texas is rapidly expanding and looking for self-motivated, driven ...