Lead IT Specialist - Washington, United States - US Bureau of the Fiscal Service

Description

• Provide daily operational support for end user workstations, mobile devices, peripherals, shared resources, and end user account administration through troubleshooting of systems and equipment, training and advisory assistance, and diagnosis and resolution of operating problems along with providing inventory management support for end user devices.
• Receive, evaluate, and respond to customer reports of systems and or equipment failures. Prioritize, schedule, and track requests and problems identified to ensure timely and complete responses to users. Maintain close contact between users and those responding to requests to ensure that all issues related to the request are identified and reconciled. Restore service by diagnosing and resolving a wide range of operating problems.
• Research, identify, and implement corrective actions for scan findings and vulnerabilities.
• Coordinate and assist with monthly patching preparation and testing.

• A one year probationary period may be required.
• Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.

• Background Investigation will be required.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Required to bend, stoop and pull various components of hardware, equipment and cabling in order to perform the function of this position. The work may require lifting and carrying of IT equipment (e.g., desktop computers, monitors, and printers) that can weigh up to 50 pounds.

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• Must be U.S. Citizen or U.S. National

• You must meet the following requirements by the closing date of this announcement.
• The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to fulltime work; parttime work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

• Experience in the technical planning, engineering, deployment, and support of IT systems;
  AND:
• Experience as an administrator over IT systems or devices including Windows workstations or servers, for example DNS/DHCP, packet capture devices, and end user related hardware;
  AND

In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.- Attention to Detail, such as performing work and conscientious about attending to detail.

• Customer Service, such as working with clients and customers (that is, any individuals who uses or receives the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication such as expressing information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving, such as identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

• Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government.
• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• The following locations are represented by their corresponding NTEU chapter: