- Understand customer needs by actively listening and determining the appropriate course of action to meet those needs and complete or initiate the transactions
- Empathize, be patient, and resolve concerns to simplify the customer's experience
- Provide efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
- Meet performance standards and positively influence the client's image by having a good product knowledge, work ethic, time management and human relations skills
- Process information quickly and accurately by navigating through multiple computer applications with speed and accuracy
- Ensure customer satisfaction on every call and approach it with a First Call Resolution
- High-Speed Internet With At Least 10 Mbps Download Speed & 2 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
- Requires a dedicated landline service in home – Traditional Landline, not VoIP service or cell/mobile service. (Any fees/charges associated with the landline service are not reimbursable by Faneuil/Continuum)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
- 18+ Years & High School diploma or its equivalent
- Minimum 1 year of call center experience (Utilities industry a plus)
- Must be Bi-Lingual in Spanish/English to handle calls both in English and Spanish
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency in navigation and keyboard/data entry skills
- Proficient in Microsoft Office
- Open availability between 7:00am-6:00pm Monday through Friday Eastern standard time
- Professional positive attitude & courteous telephone etiquette
- Customer focused personality and the motivation to achieve goals
- Must pass client performed background check and assessments in training
- $14 per hour After 30 days of employment, pay increases to $14.50 per hour
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
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Bi-Lingual Spanish Customer Service Representative - Florida, United States - Continuum Global Solutions
Description
RESPONSIBILITIES
:WORK AT HOME REQUIREMENTS
ADDITIONAL REQUIREMENTS:
BENEFITS & PERKS: