- Respond to incoming customer calls in a professional and timely manner.
- Identify and diagnose technical issues reported by customers related to payment terminals.
- Provide remote support by guiding customers through troubleshooting procedures and resolving their technical problems.
- Assist customers with setting up and configuring payment terminals.
- Educate customers on the features and functionalities of our payment terminals.
- Document customer interactions, including problem description, troubleshooting steps taken, and solutions provided, in our CRM system.
- Escalate complex issues to senior technical support staff or appropriate departments.
- Collaborate with cross-functional teams to continuously improve our products and services based on customer feedback.
- High school diploma or equivalent required; relevant certifications or coursework in computer science or related fields are a plus.
- Previous experience in customer service or technical support is desirable but not required.
- Strong problem-solving skills with a logical and analytical approach.
- Excellent verbal and written communication skills to effectively interact with customers of varying technical backgrounds.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of computer hardware, software, and networking concepts.
- Familiarity with payment processing systems or retail industry experience is a plus.
- Full-time, onsite position: Monday to Friday, 9:00 am to 6:00 pm.
- Must be able to work from our office location.
- Occasional evening or weekend shifts may be required based on business needs.
- Competitive salary based on experience.
- Comprehensive health, dental, and vision insurance plans.
- 401K retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional growth and career advancement within the company.
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Technical Support Specialist - Florida, United States - SALT
Description
Job Description: Entry-Level Technical Support Representative
About the Company
Actively servicing over 2,000 dispensaries across the United States, Salt has become the leading fintech platform powering the cannabis industry. Salt provides the payments, marketing, sales, finance, data and loyalty infrastructure that becomes the nucleus for each dispensary, whether it is a single store or a multi-state operator. Clients include many of the largest and most successful publicly traded MSO's in the United States.
Our leadership team brings over a century of experience in fintech and payments globally. We have channeled that experience to provide a variety of solutions to the cannabis retail sector. Our mission is to empower retailers to create better customer experiences that organically boost traffic and profit.
Position Overview: As an Entry-Level Technical Support Representative, you will be responsible for providing remote assistance to our customers and retailers in troubleshooting and resolving technical issues with their payment terminals. This role involves working closely with customers over the phone to diagnose problems, provide step-by-step guidance, and ensure their complete satisfaction.
Key Responsibilities:
Qualifications:
Working Conditions:
Benefits:
Application Information: We are hiring immediately, and we encourage qualified candidates to apply as soon as possible..
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