- Provide technical support for all Vispero software and hardware products.
- Assist users with vision impairments through various support channels.
- Manage computer systems and contribute to network troubleshooting.
- Handle additional tasks and projects as required.
- Proficiency in JAWS and Windows operating systems.
- Strong problem-solving and communication skills.
- Customer service excellence and ability to work independently or in teams.
- Experience in email and phone systems support.
- Minimum of 2 years of technical support experience.
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Technical Support Specialist - Florida, United States - Freedom Scientific
3 weeks ago
Description
About Vispero:
At Vispero, we are dedicated to enhancing the lives of individuals who are blind or have low vision through innovative assistive technology solutions. With distinguished brands like Enhanced Vision, Freedom Scientific, Optelec, The Paciello Group, and Interactive Accessibility, we strive to make a significant impact on people's lives.
Job Overview:
Are you a problem-solver with excellent customer service skills? Vispero is looking for a Technical Support Specialist to troubleshoot and support our software and hardware products. This role involves system configuration, monitoring, resolving network issues, and creating user-friendly documentation. If you thrive in a positive but challenging work environment, we want you to join our team.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Education/Experience:
The salary range for this position is between $16.00/hr and $23.00/hr, depending on experience.
