Specialist - Florida, United States - HCL Technologies Ltd.

HCL Technologies Ltd. Florida, United States

1 week ago

Description

Job Description (Posting).

Deskside Support Specialist IT Job MissionThe Support Specialist IT provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels.

Job ContextThe Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:

Incident management, Request management, Change management, Knowledge management and Access rights management Second-tier support to local end users for PC and peripherals, office applications or mobile devices.

Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements. Perform incident resolutions and request fulfilment and supports end users on a variety of issues Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection Service end-user requests at the IT Service Spot Wanted profile: Excellent customer service skills and Dutch language skills Completes assignments without direct supervision and good team player Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity Experience with an enterprise level ticketing system

ServiceNow experience is a plusActivities include (but not limited to) Treatment of tickets and requests from end users for all Deskside related support Handling end user hardware request including coordination of, and delivery and pick up Deploy/return/retire equipment (laptops, ) in IT Equipment RMA follow up of defective hardware (Laptop, Smartphone, Conf.

devices, ) with supplier Handling mobile telephony related requests Diagnosing and resolving issues at the IT Service Spot Roll-out and coordination of the fleet replacement (laptop, desktop) Responsibilities and Powers Work within the guidelines and routines defined for the product or assignment Work to ensure relevant KPI/PI s goals for the team they are working with are met for the product or assignment Provide the end user the support that is agreed upon Provide information to end users in the event of operational disturbances Act as action owner of the cases or orders they are assigned to Determine and assign correct priority on created or received cases and act according to given instructions Escalate cases to other support functions when necessary Perform incident resolutions and request fulfilments Contribute to the identification and escalation of problems in supported services and solutions Contribute to knowledge management and the documentation of errors and known work arounds Follow the requirements concerning Information Security described in HCL Policy Utilize and contribute to the HCL Knowledge Management System Support 2nd and 3rd line teams with problem identification and resolution as required Act as dispatcher of incoming tasks Ensure correct use of applicable security policies and raise security issues where discovered Drive the identification and escalation of problems in supported services and solutions Drive knowledge management and the documentation of errors and known work arounds Contribute to discussions on methods to improve team efficiency and delivery quality Drive methods to improve team efficiency and delivery quality Participate in development of new operation techniques and con

Data Entry Specialist

2 weeks ago

State License Servicing Florida, United States

This position requires a high level of accuracy. Applicant must be organized with an emphasis on error-free work and have good basic computer skills. · **Job Type**: Part-time · Pay: $ $20.00 per hour · Expected hours: 30 per week · **Benefits**: · - Health insurance · Schedule: ...
Training as a specialist in computer science

2 weeks ago

Apex Solutions Florida, United States

Content of the training · Modern and complex companies require a powerful and functioning IT system - and of course professionals who take care of the planning, implementation and maintenance of complex hardware and software solutions. As a specialist in computer science with a f ...
Clinical coding/documentation specialist

2 weeks ago

Aurora Technologies Florida, United States

Clinical Coding/Documentation Specialist (m/f/d) Full-time · Bremen, Germany — St. Joseph-Stift Bremen GmbH · As a non-profit hospital, St. Joseph-Stift GmbH Bremen is under the Catholic sponsorship of Franziskus-Stiftung Münster and the Association for St. Joseph Stift Bremen. ...
Administrative specialist in the field of real estate as a procurement and commercial building management clerk

2 weeks ago

Phoenix Technologies Florida, United States

Administrative Specialist in Real Estate Management as Procurement and Commercial Building Management Specialist (m/f/d) The RheinMain University of Applied Sciences, with its locations in Wiesbaden and Rüsselsheim, sees itself as an open-minded, diverse university. It is recogni ...
Pre-k Educator

2 weeks ago

North Berkshire School Union #43 Florida, United States

Gabriel Abbott Memorial School is looking for an outstanding Pre-K Educator to teach in our 3 and 4 year old inclusive Pre-Kindergarten. The person in this position is responsible for creating a flexible program and learning environment that provides developmentally appropriate i ...
Specialist

1 week ago

HCL Technologies Ltd. Florida, United States

Job Description (Posting). · Desktop Support Technician will provide end-user technical support and desk-side assistance. The platforms supported are Windows XP, Windows 7, Microsoft Office, Dell Computers, Networked Printers, Blackberries and other mobile devices. He will be res ...
Senior Physician General Surgery

2 weeks ago

Fusion Dynamics Florida, United States

Our client, an academic teaching hospital, is currently seeking an ATTENDING PHYSICIAN IN GENERAL SURGERY (M/F/D) in the greater Fulda area. THE OFFER: * Exciting and challenging role as an attending physician (m/f/d) to establish a hernia center * Focus on minimally invasive sur ...
Butcher (m/f/d)

2 weeks ago

NebulaTech Florida, United States

Location: 01445 Radebeul, Meißner Str. 475 | Employment Type: Full/Part-time, 20-38 hours per week, permanent | Job ID: 842797 · What you'll be doing with us: · The fresh counter is the heart of our REWE Björn Keyser oHG. Here, you share your passion for meat, sausage, and cheese ...
Specialist

2 weeks ago

HCL Technologies Ltd. Florida, United States

Job Description (Posting). · This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communi ...
Docketing Specialist

1 week ago

TBG | The Bachrach Group Florida, United States

We are partnered with a top regional law firm seeking a Docketing Specialist. · Candidate must have experience with Court rules, calendaring and docketing, and electronic filing. · Firm offers a hybrid schedule, room for growth and a collegial atmosphere. · Experience with Stat ...
IT Support Specialist

2 weeks ago

ProTek IT Solutions Florida, United States

We are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required. · We service hundreds of businesse ...
Finance Specialist

1 day ago

Mosyle Florida, United States

If you like Apple devices and Finance, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and Education. · The Finance Specialist role i ...
Marketing Specialist

1 week ago

Nate's Honor Animal Rescue Florida, United States

POSITION SUMMARY · The Marketing Specialist for Nate's Honor Animal Rescue in Sarasota, Florida will be a key player in shaping and implementing effective marketing strategies. This role involves increasing exposure through public relations and social media, managing events, fost ...
Sales Specialist

2 weeks ago

Bluewater Hayes Inc. Florida, United States

Job Summary: · An established leader in CNC machinery is on the lookout for a seasoned Sales Specialist with a knack for driving growth in the high-precision manufacturing sector. This role is crucial for generating new business opportunities and overseeing the complete sales cyc ...
Marketing Specialist

2 weeks ago

Nate's Honor Animal Rescue Florida, United States

POSITION SUMMARY · The Marketing Specialist for Nate's Honor Animal Rescue in Sarasota, Florida will be a key player in shaping and implementing effective marketing strategies. This role involves increasing exposure through public relations and social media, managing events, fost ...
Marketing Specialist

2 weeks ago

B.E. Blank & Company Florida, United States

B.E. Blank & Company ("B.E. Blank & Co LP" or "the Firm") is in search of a dynamic and strategic Marketing Specialist to join our growing team. In this role, you will be tasked with spearheading the development and execution of comprehensive marketing strategies and contributing ...
Assessment Specialist

2 weeks ago

Easterseals Florida, United States Full time

Summary: · Salary will be $40, per year, plus insurance and time off benefits · Easterseals Florida is seeking a dynamic, organized and detail-oriented individual for the position of Assessment Specialist in Tampa. Our program serves children from birth to age five with developm ...
Oncology Specialist

2 weeks ago

Cairo Diagnostics, LLC Florida, United States

Are you looking to build a rewarding long-term career in oncology diagnostics and molecular profiling with a growing industry leader? · Join our team at Cairo Diagnostics Established in 2012, CD is a healthcare diagnostics laboratory specialized in hematopathology and solid tumor ...
Associate Security Specialist

2 weeks ago

SPECTRAFORCE Florida, United States

Title:Associate Security Specialist · Location: Remote (EST working hours) · Duration: 5+ Months (Possibility of extension) · Required Experience: · 2+ years of relevant work experience · Looking for candidates with: · Some Experience as a Cloud IAM Security Specialist. · Prior ...
Quality Assurance Specialist

3 weeks ago

EPM Scientific Florida, United States

Quality Specialist, Batch Release · Location: Florida · Work situation: On-site · As a Quality Specialist focused on product release and batch record management, you will play a crucial role in ensuring that our products meet regulatory requirements and quality standards before ...