- Offer technical support for Vispero's software and hardware.
- Assist visually impaired users through our ticketing system, email, and phone.
- Manage computer systems and assist in network troubleshooting.
- Take on additional tasks and projects as required.
- High proficiency in JAWS screen reader software.
- Experience with Windows, Microsoft Office, browsers, and computer configurations.
- Strong problem-solving and communication skills.
- Excellent verbal and written communication abilities.
- Demonstrated customer service excellence and teamwork.
- Previous experience in email and phone system support.
- Minimum 2 years of technical support experience.
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Technical Support Specialist - Florida, United States - Freedom Scientific
3 weeks ago
Description
About Vispero:
Vispero is the leading provider of assistive technology for individuals with visual impairments. The company owns renowned brands like Enhanced Vision, Freedom Scientific, Optelec, The Paciello Group, and Interactive Accessibility, all dedicated to improving lives through innovative solutions.
Job Overview:
Join Vispero as a Technical Support Specialist to troubleshoot and support our hardware and software products. You'll handle system configuration, monitoring, maintenance, network issue resolution, and documentation creation. If you're a problem-solver with excellent customer service skills who thrives in a challenging yet rewarding environment, we want you on our team.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Education/Experience:
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