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Technical Account Manager Job - Kirkland, United States - PACCAR
Description
Press Tab to Move to Skip to Content LinkKenworth Division of PACCAR
is hiring a Technical Account Manager to join our Service Platform's team in
Renton, Washington .
Company Information
PACCAR is a Fortune 500 company established in 1905.
PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.
PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR.
Get startedKenworth Truck Company
Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions.
The company's dedication to the green fleet includes aerodynamic trucks, compressed, and liquefied natural gas trucks, and medium duty diesel-electric hybrids.
Kenworth is the first truck manufacturer to receive the Environmental Protection Agency's Clean Air Excellence award in recognition of its environmentally friendly products.
Requisition SummaryThe Technical Account Manager works directly with our dealer network and service management program stakeholders to solve technical issues, improve the software product, and drive utilization and customer success.
We are looking for a technical account manager with a strong sense of ownership, passion to provide a great customer experience, and excellent technical troubleshooting skills.
In this role you will provide tactical and technical support to the Kenworth dealer network and internal stakeholders related to their use of, or integration with, PACCAR Service Management products.
You will provide the strategy to review business applications and cloud services for compliance with our policies and investigate application integration problems with APIs, enterprise customers, and PACCAR.
You will dive into technical details, diagnose, and reproduce issues with PACCAR technology products (e.g., services, tools, data solutions, etc.).
You will typically focus on guiding customers on how to properly use the product/API service, educating them on best practices, and troubleshooting implementation and configuration problems.
Job Functions / ResponsibilitiesDevelop and execute on an operational support strategy that helps our customers continue to grow and be successful using the Service Management product
Manage key account relationships for the Kenworth dealer network
Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact
Develop a passion for educating, training, and enabling product users
Mentor and role model for your colleagues
Build an understanding of enterprise technology adoption to help drive decision making
Develop department, functional, process, user manual and training documentation
Facilitate stakeholder meetings to support product definition requirements and project scope
Qualifications:
3+ years of experience in a technical account manager, business analyst, or similar technical role
Experience as a SME and escalation point for operations teams, developers, and internal business partners
Demonstrate ability to generate technical solutions based on business needs
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts
Working knowledge of application technology stack and requirements for integration into the business environment
Experience with, and knowledge of, information systems, SQL, and Tableau
Highly self-motivated and flexible with focus on delivery
Demonstrated strong leadership skills
Able travel as needed ≤ 10%
Education/Training :
Bachelor's degree Computer Science, Business Administration, Finance, or applicable degree required
Master's Degree Preferred
Why work for PACCAR/Kenworth?
Global Fortune 500Company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their fields
Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
As a U.S.
PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more
Additional Job Board Information
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Technical Account Manager is $93,000 - $145,500 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.
PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status.
This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.Nearest Major Market:
Seattle
Nearest Secondary Market:
Bellevue
Job Segment:
Account Manager, Information Technology, IT Manager, Gas, Gas Technician, Sales, Technology, Energy
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