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Redmond

    Account Manager - Redmond, United States - Corporate Care

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    Description
    Job Details

    Level
    Management

    Job Location
    Redmond - Redmond, WA

    Remote Type
    N/A

    Position Type
    Full Time

    Education Level
    4 Year Degree

    Salary Range
    Undisclosed

    Travel Percentage
    Up to 25%

    Job Shift
    Day

    Job Category
    Sales

    Description

    The position is responsible formanaging, developing and coordinating resources to support a diversified book of accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary resources to address the client's request(s); completes billing, payroll and revenue reporting; maintains a consistent flow of communication with clients; consistent and accurate data entry; addresses all clients issues; and monitors quality assurance on all jobs conducted for assigned accounts.

    ACCOUNTABILITIES AND RESPONSIBILITIES
    • Manage various accounts; field calls and requests; serve as liaison between company and clients
    • Monitor the status of work being completed
    • Work with Operations Manager and or Director of Operations at different locations on a daily basis to ensure the proper preparation of work orders and scheduling
    • Engage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintains client feedback database (CRM)
    • Conduct pre and post walks consistently to monitor the quality of service delivered; quality of service needs to exceed the client's expectations
    • Post addition client notes to CRM
    • Maintain client files; support regional team in handling of appointments and contacts
    • Submit and update client schedule notification letters; invoice clients for services performed
    • Maintain a consistent flow of communication with clients
    • Control the Accounts Receivable and billing for accounts in accordance with procedures
    • Complete billing, payroll and revenue reporting to company standard
    • Administer the proper paper/electronic data flow to and from different locations and accounts and the Central Administrative Offices
    • Communicate issues, concerns and questions to supervisor
    EXPECTED RESULTS
    • Effectively manage multiple accounts and efficient coordinate resources to address client needs
    • Timely and effective response to client needs
    • Consistently monitor clients and make adjustments to ensure AR goals, invoice processing objectives and data entry standards are met
    • Exceptional mitigation of client issues and immediate resolution of service delivery
    • Continuous maintenance and development of relationships; alignment of efforts within the team
    • Adherence to all policies and procedures
    Qualifications

    EDUCATIONAL REQUIREMENTS
    • High School Diploma required
    • Associates Degree in Business Administration or related field preferred, Bachelors a plus
    EXPERIENCE REQUIREMENTS
    • 3+ years of administrative, customer service, account management and quality assurance required; collaboration with operations and creating solutions experience desired
    • Demonstrated ability to communicate with customers, internal and external
    • Demonstrated ability to manage multiple accounts and support clients with changing priorities
    • Advanced skills in Microsoft Office suite required; CRM knowledge desired
    • Professional personal presentation skills; data entry skills required
    • High level of interpersonal skills to handle sensitive and confidential situations required
    • Ability to handle changing priorities, establish standards and achieve desired objectives required
    • Ability to communicate verbally and in writing to all levels of the company and clients
    • Ability to maintain poise, tact and diplomacy required
    • Ability to adjust scheduled to meet business needs

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