Guixu Li

Experienced in developing software and solving technical issues for companies and individuals. I am a flexible person who can quickly solve problems encountered by customers. I have solid knowledge and experience with the current Windows, macOS, and mobile end operating systems. 

- Managed the technical team of the company and trained new employees.

- Developed and optimized professional guidance documentation to train new employees and standardize the workflow of senior employees.

- Created master image drive for customized PCs.

- Provided professional technical support for RMA PCs, such as OS recovery, hardware reparation and software upgradation.

- Implemented technical support for online customers through Teamviewer and provided support for on-site customers as well.

- Managed and repaired defective PCs, including contacting manufacturers for warranty repair and purchasing parts for reparation.

- Performed installation, configuration, and maintenance for office and warehouse network, printers, and other electric devices.

- Developed and maintenance a shipment system based on S2SH for the company.

- Set up and maintained a private server for the company.

Oregon State University                                                                                                                                                     September 2019 - December 2021
Master of engineering in Computer Science