- Professional and welcoming demeanor when speaking with all patients
- Schedule all appointments with the appropriate physician
- Familiarity and knowledge of all providers' templates and scheduling specifics
- Cancels and reschedules appointments as necessary; conducts follow-up on no-shows
- Inform all essential staff of cancellations & no-shows plus completing all required documentation
- Monitor the physicians' daily schedules
- Conduct daily review of schedule status for the remainder of the week and the following two weeks
- Utilize cancellation list to fill scheduling gaps
- Verifies insurance information is in the EHR correctly, active, and in-network
- Obtains referrals and assists patient with continuity of care when needed
- Verifies patient demographic information in EHR is correct and current
- Performs day-to-day administrative functions and general office duties including but not limited to: answering phones, scheduling appointments, copying, faxing, and collecting payments
- Provides information to all callers according to Policies and Procedures
- Transfers/triages calls as needed
- Ensures adequate phone coverage from 8:00am-5:00pm
- Inform patients of any existing balance and collect payment at the time of scheduling
- Exercises problem-solving and conflict resolution skills when dealing with patients
- Ensures the patient feels welcome to the practice
- Empathetic with patients' needs and concerns
- Assists in general office duties and other duties as required
- Experience: Must have experience in a setting utilizing excellent service standards and maintaining high customer/patient satisfaction
- Education: High school diploma or GED
- Physical requirements: Able to sit, stand, and move around for long hours at a time. Able to lift up to 25 pounds
- Language proficiency: excellent verbal and communication skills
- Manages own workload effectively while being flexible to new demands
- Excellent customer service with a patient focus
- Must be able to pass background check.
- Reliable transportation.
- $20-$22/hour
- 401K + Matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off & six paid holidays
- Cosmetic perks include discounts on treatments and procedures
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Scheduling Coordinator - Greenwood Village, United States - Cosmetic Physician Partners
Description
Job Description
Job DescriptionCosmetic Physician Partners has established a chain of medical aesthetic clinics throughout the United States. Our mission is to offer exceptional leadership, support services, and an unparalleled brand experience to deliver remarkable outcomes. Our ultimate aim is to improve the quality of life for both our clients and team members.
Our partner clinic AboutSkin Dermatology and DermSurgery is looking for a Scheduling Coordinator to join their team of highly experienced, talented, Board-Certified Dermatologists devoted to advanced surgical procedures and medicine.
This position is considered a crucial link between the patient and the care delivered by our clinical staff.
The Scheduling Coordinator is the first point of contact between our office and patients via telephone. Main responsibilities include scheduling all medical patient appointments and monitoring physicians' scheduling templates as necessary to maximize efficiency.
Responsibilities
Qualifications
Benefits & Compensation:
Cosmetic Physician Partners, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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