Admissions Communications Manager - Lawrenceville, United States - InsideHigherEd

Description

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our diverse student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the diverse needs of our faculty and staff. From competitive compensation to health and wellness programs, professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a diverse and stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

All members of the USG community must adhere to the USG Statement of Core Values, which consists of Integrity, Excellence, Accountability, and Respect. These values shape and fundamentally support our university¿s work. Additionally, all faculty, staff, and administrators must also be aware of and comply with the Board of Regents and Georgia Institute of Technology's policies on Freedom of Expression and Academic Freedom. More information on these policies can be found here: Board of Regents Policy Manual | University System of Georgia ).

The Admissions Communications Manager will have the primary responsibility to design, manage, and process the outgoing communications in the office of Enrollment Management Services. This individual will use a variety of tools for print mail, email, direct mail, text messaging, and social media for prospective student engagement, and work with leadership to assess communication effectiveness. (cross out yield rates). The Manager is expected to play a key role in fostering a positive work environment with the expectation of continuous improvement and first-class customer service. Position will also provide leadership to the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success and diversity are essential attributes to this position.

• Responsible for the planning, development, and daily operations of all outgoing communication for all stages of the admissions funnel, including but not limited to, admissions communication/letter generation/emails, promoting events, working with external communication partners, and communication campaigns for enrollment management services (EMS)
• Develops and maintains recruitment communication calendar and communications-related plans
• Responsible for generating CRM Recruit/SparkPost communication, communication plan scheduling, and communication workflow management, as well as bulk communication mail merges
• Manages all social media platforms associated with EMS which includes hosting live sessions
• Serve as Admissions primary point of contact with GGC Public Relations/Digital Communications/other GGC departments, and external organizations for the development, management, and distribution of recruitment materials, communication, admissions webpages management, and marketing campaigns to ensure on-time completion and delivery
• Oversee and update Admit Hub texting, Chat Bot, and Web Bot software for EMS
• Responsible for daily admit reports for decision mailings and weekly/monthly communication tracking reports to guide strategic enrollment management action plans to increase enrollment
• Provide support to the Admissions Services team as needed and assists with admissions recruitment events and programs, including but not limited to, graphic design for digital communications, Preview Days, virtual information sessions, high school visits, college fairs, and campus visit experiences for prospective students and other campus guests
• Ability to perform tasks and other duties as assigned generally required to be in-person with some evening and weekend work. Remote work options may be granted at supervisor¿s discretion.

• 4 Year / Bachelor's Degree
• 1-3 years related experience in admissions, recruitment, higher education, or communications

• CRM Experience
• Demonstrated excellent written and oral communication and interpersonal skills.
• Demonstrated computer software skills.
• Demonstrated exceptional customer service skills.
• Team player with positive attitude.
• Ability to work periodic evenings and weekends for events and meetings, as needed.

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, or

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at or email

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.