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Customer Service Support Representative - Chicago, United States - Freedman Seating
Description
** Freedman Seating Co**
** Customer Service Support Representative**
Chicago, IL 60651
Freedman Seating Co.
We are looking to add on to our great team Freedman Seating Company is hiring for a Customer Service Support Representative. Freedman Seating Company has been in business for over 120 years and is a leading manufacturer of transportation seating products (bus, rail, marine, delivery truck, commercial, and specialty vehicles). Located on the west side of Chicago.
Job Description
The Customer Service Support Representative ensures that all administrative customer needs are promptly addressed by responding to Project Coordinator requests, orders, questions and concerns.
Accurately enter customer sales orders, quotes and returns
Address basic technical support questions
Receive inbound calls and respond to calls as appropriate
Promptly resolve customer service issues to the customers satisfaction per company procedures and standards
Create and maintain customer accounts in database
Perform administrative duties, reports and special projects associated with Customer Support
Qualifications
Qualified candidates for this position must have a passion for excellence, outstanding communication and organizational skills, as well as the ability to readily build relationships in person and/or over the phone.
At least 1 year work experience in Customer Support
Impeccable Attention to Detail with Strong Organizational Skills
Exceptional Communication Skills and Professional Presence
Innovative Problem Solver, Results minded and Solution focused
Effective Team Player with the ability to Work Independently
Strong keyboarding skills
Proficient in MS Office Suite
Bilingual, a plus
Prior experience in a manufacturing environment, a plus
Knowledge of ERP software systems, a plus
Benefits & Culture
Our mission is to produce excellent transportation seating products with impeccable service that exceeds customer expectations. This shall be accomplished in an atmosphere promoting continuous improvement and innovation of our products, and personal growth for our employees.
Medical
Dental
Vision
Paid Vacation & Sick Time
Optional 401K
Workout Facility