Business Development Representative - Boston, United States - GENESYS

GENESYS Boston, United States

7 hours ago

Description

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts.

They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities:
Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
Transform Marketing leads to sales opportunities that meet a minimum qualification criterion (BANT), by educating and challenging prospective buyers
Partner with field sales representatives on targeting account planning and competitive strategies
Engage in outbound prospecting including cold calling and leveraging intent data to generate interest

Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.

; ask for referrals
Follow best practices for maintaining database accuracy and completeness by updating records regularly
Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications:
Equivalent experience (2+ years)
Excellent written and verbal communication skills
Displays a sense of curiosity and problem solving in uncovering prospect/customer needs
Demonstrated ability to actively listen
Comfortable reaching out to new contacts via phone and/or other channels and building rapport
Ability to constantly prioritize work with strong time management skills
Resourceful and ability to adapt quickly to a changing environment
Ability to work independently and as part of a team
Driven to exceed defined individual and team targets and quotas
Comfortable with remote and distributed teams, as well as flexible work arrangements

Additional Requirements:
Salesforce and Lead Management platforms (Outreach, Salesloft...) experience is a plus
Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus

Benefits:
Market competitive salary with an anticipated base compensation range of $33, $69,525.00
Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location
Medical, Dental, and Vision Insurance
Paid Parental Leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatments

See more Genesys benefits information at

Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$40, $79,200.00

Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.

Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process.

Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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