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    Field Service Operations Manager - Charlotte, United States - Willcox Matthews

    Willcox Matthews
    Willcox Matthews Charlotte, United States

    6 days ago

    Default job background
    Description

    Salary - This role comes with a strong basic as well as a commision / bonus structure along with great benefits

    Summary

    Manage day-to-day operations for office staff and all field crews in all crafts, primarilybut not solely in the Immediate Area (6-hour radius from Charlotte, NC), always with an eye towards the Company mantras of "Inconveniencing the Customer as Little as

    Possible" while "Creating Systems and Procedures that are Easily Maintained and Trained".

    Qualification Requirements

    To succeed in this role, the individual must be able to perform each essential duty satisfactorily while facing significant pressures of emergency repair and turnaround work. The requirements listed are representative of the knowledge, skills, and/or abilities required.

    Knowledge, Skills and Abilities

    Recognize crew size needs and craft makeupof crew for each project,regardless of type, along with recognizing project duration to ensure bids/proposals are adequate but competitive

    Must be proficient in Microsoft 365 suite, and general computing, able to learn Company's proprietary custom software and use as needed to support job function duties

    Ability to prioritize tasks to ensure schedules are kept and, if schedules are slipping due to equipmentor personnel availability, the ability to forecast the issues and elevate the situation to the reporting manager to obtain necessary assistance

    Very strong verbal and writtencommunication skills leavingnothing to the imagination in your instructions & requirements

    Effectively communicate up and down to ensure total understanding of directives

    Essential Functions

    Do whatever it takes

    Work closely with Corporate SafetyOfficers to properly manage proactive and reactive safetyprograms and adjustas needed based on feedback from Company Superintendents/Supervisors and Customers

    Job Planning & Scheduling – working with Company Project Managers to interface with customers to ensure customer scheduling needs are met

    Personnel - Recruiting, hiring and managing crews (by way of Company Staffing Resources)

    Equipment – Ensure proper written checklists are generated after job walks to aid in mobilization

    Processes/Procedures – Maintain, edit and create written processes and procedures for all aspects of the Division

    Consult with Company Management and Engineering on best practices for design details on a per-project basis

    Determine whether equipment should be purchasedor rented and work with Company's Equipment Manager for procurement

    On-Site Management of projects as needed as we grow ,although goal is to keep Project Managers,Superintendents and Supervisors managing projects

    Review all project plan lists for each projectwith a questioning attitude, whether created by yourself or others. Ensure we have what we need on day one of each job

    Review each project regularly and in real time to proactively help Project Managers

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