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    Senior IT Manager - New York, United States - American Queen Voyages

    American Queen Voyages
    American Queen Voyages New York, United States

    2 weeks ago

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    Description
    Salary Range: $85,000 - $95,000 USD

    City Experiences is seeking a Senior IT Manager for our Business operations in NY.

    About You:

    This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

    About the Opportunity:

    City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    The Senior IT Manager will assist the Infrastructure and Help Desk teams with installation, configuration and maintenance of systems and equipment. The Senior IT Manager will support shipmates' technology issues in a Tier 1 and Tier 2 capacity.

    Role Summary
    • The Senior IT Manager is pivotal in steering our IT operations in New York, leading the daily IT functions, offering project management expertise, and spearheading IT strategic initiatives. This role involves overseeing a skilled team of 6-8 IT professionals, engaging with vendors to enhance our technology infrastructure, and ensuring robust IT support to meet our operational goals.
    Essential Duties & Responsibilities:
    • Key Responsibilities

      Relationship Management:
      • Lead, mentor, and inspire a team of IT professionals, promoting a culture of innovation and continuous improvement.
      • Forge and maintain productive relationships with IT vendors to achieve service level agreements and leverage these relationships for operational benefits.
      • Partner with IT Project Managers to oversee local and broader IT shared services projects, providing vital on-site support and communications.
      • Provide regular updates to the business unit General Manager and daily interactions with IT staff to ensure alignment of priorities and progress tracking.
      • Contribute to strategic IT planning, including IT strategy development, budgeting, and governance.
      • Deliver exceptional account management services, demonstrating adaptability in a dynamic and evolving workplace.
      Server Administration:
      • Install, configure, and maintain server operating systems (e.g., Windows Server, Linux/Unix) and related software.
      • Monitor server performance, troubleshoot issues, and optimize server resources for maximum efficiency and reliability.
      • Manage user accounts, permissions, and access controls on servers and network resources.
      Network Administration:
      • Design, configure, and maintain network infrastructure, including physical cabling, cellular modems, wireless access points, routers, switches, firewalls, and VPNs.
      • Monitor network performance, troubleshoot connectivity issues, and implement network security measures.
      • Configure and manage network services such as DNS, DHCP, and Active Directory.
      Security Administration:
      • Implement and enforce security policies, procedures, and best practices to protect against cyber threats and unauthorized access.
      • Conduct security audits and risk assessments to identify vulnerabilities and implement remediation measures.
      • Monitor security logs, investigate security incidents, and respond to security breaches in a timely manner.
      Backup and Disaster Recovery:
      • Implement and manage backup solutions to ensure the integrity and availability of critical data and systems.
      • Develop and maintain disaster recovery plans and procedures to minimize downtime and data loss in a disaster.
      IT Operations:
      • Build and maintain point of sale Infrastructure.
      • Support vessel specific IT infrastructure such as TVs, media players, GPS tracking devices, NVRs/Cameras, and audio/visual systems.
      System Monitoring and Maintenance:
      • Monitor system health and performance using monitoring tools and utilities.
      • Perform routine maintenance tasks such as system updates, patches, and firmware upgrades.
      • Proactively identify and resolve issues to ensure the stability and reliability of IT systems.
      Documentation and Training:
      • Create and maintain documentation for IT systems, procedures, and configurations.
      • Provide training and support to end-users on IT systems, applications, and best practices.
    Requirements & Qualifications:
    • Bachelor's Degree in Information Technology, Computer Science, or related field, or equivalent technical experience.
    • Additional skills in audio-visual technology, software development life cycles, and familiarity with US Coast Guard regulations are beneficial.
    • Demonstrable leadership experience, including managing a team of at least 5 IT professionals within a larger team environment of at least 20 members. Experience with shared services or MSP preferred.
    • Strong project management skills, with the ability to manage IT projects of varying sizes, ensuring alignment with broader IT objectives.
    • Effective stakeholder management abilities, with experience in regular reporting and interaction across various organizational levels.
    • Strategic aptitude, with experience in IT strategy, budgeting, and governance contributions.
    • Advanced technical and problem-solving skills, with proficiency in Office365, Windows Server, and networking. Account management skills are essential.
    • Excellent communication and interpersonal skills, capable of excelling in a fast-paced and ever-changing work environment.
    • Knowledge of security best practices and experience implementing security controls (e.g., firewalls, intrusion detection/prevention systems).
    • Familiarity with backup and disaster recovery solutions and methodologies.
    • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
    • Excellent communication and interpersonal skills, with the ability to work effectively with team members and end-users.
    • Ability to work well under pressure in a fast-paced environment, with a focus on delivering high-quality IT services and support.
    • Facilitate intercity travel between business units as necessary, with potential future travel requirements.
    Grooming:
    • All crew members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
    Physical Demands:
    • Ability to bend, rotate and reach frequently.
    • Ascending/descending stairs or ladders safely
    • Ability to maneuver through/in/around small and/or confined areas within the vessel.
    • Must be able to maintain both static and dynamic standing balance to complete various duties associated with job.
    • Must be capable of performing emergency duties as listed in the vessel's station bill.
    Work Environment:
    • Office environment, stairs available. Work is administrative in nature.
    • Most of the work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.
    About Us:

    City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

    The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

    The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

    Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the E-Verify program in certain locations.

    We encourage qualified applicants with arrest and conviction records to apply.
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