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    Senior Patient Service Specialist - Nashville, United States - Vanderbilt University Medical Center

    Vanderbilt University Medical Center
    Vanderbilt University Medical Center Nashville, United States

    4 days ago

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    Description

    Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

    We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

    It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

    Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.


    Organization:
    Front Desk Reception


    Job Summary:
    Provides service to patient either pre-appointment, during or post appointment with minimal guidance. Coordinates more complex patient to include scheduling with multiple services or coordination with outside facilities or providers. Facilitates required pre-authorization, precertification or predetermination for procedures or appointments. Provide guidance to entry level coworkers.

    .


    Position Hours
    Monday - Friday 7:00 AM - 3:30 PM


    Location
    Department of Radiology

    1211 Medical Center Drive, 1st floor, Suite 1145

    Nashville, TN 37232


    Department Summary


    Our department includes a wealth of dedicated diagnostic and interventional radiologists as well as imaging scientists to diagnose and treat the complex pathology of patients referred to VUMC from central Tennessee and several surrounding states.


    Discover Vanderbilt University Medical Center


    Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

    It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

    We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

    It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

    Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.


    KEY RESPONSIBILITIES

    • Provides positive first impressions utilizing customer service skills.
    • Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, precerts, clinical records and documentation, orders and consults have been received and ready to view prior to patient procedure or surgery.
    • Schedules appointments, procedures and diagnostic testing.
    • Preauthorization, precertification or predetermination of procedure and resolves related issues.
    • Manages templates including utilization, wait list and quality audits.
    • Assists with onboarding and training as needed.
    • The responsibilities listed are a general overview of the position and additional duties may be assigned.

    TECHNICAL CAPABILITIES

    • Surgery Scheduling (Fundamental Awareness): The ability to coordinate and schedule surgeries within various computer systems in the hospital.
    • Medical Terminology & Documentation (Intermediate): The ability to comprehend medical terminology and documentation in an office, or surgical setting.
    • Patient Documentation (Intermediate): The ability to receive and record patient information.
    • Patient Scheduling (Intermediate): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
    • Customer Service (Advanced): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
    Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

    We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

    EOE/AA/Women/Minority/Vets/Disabled


    Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.


    At our growing health system, we support each other and encourage excellence among all who are part of our workforce.

    High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.


    Core Accountabilities:

    • Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.
    • Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.
    • Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
    • Team Interaction: Provides informal guidance and support to less experienced team members.

    Core Capabilities
    :

    Supporting Colleagues:

    • Develops Self and Others: Continuously improves own skills by identifying development opportunities
    • Builds and Maintains Relationships:
    Seeks to understand colleagues' priorities, working styles and develops relationships across areas


    • Communicates Effectively:
    Openly shares information with others and communicates in a clear and courteous manner


    Delivering Excellent Services:

    • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service
    • Solves Complex Problems:
    Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support


    Ensuring High Quality:

    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards
    • Ensures Continuous Improvement:
    Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.- Fulfills Safety and

    Regulatory Requirements:
    Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department


    Managing Resources Effectively:

    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide highquality work/service
    • Stewards Organizational Resources:
    Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error


    Fostering Innovation:

    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact daytoday operations by offering suggestions to enhance them
    • Applies Technology:
    Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action


    • Adapts to Change:

    Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.


    Position Qualifications:

    Responsibilities:

    Certifications:

    Work Experience:
    Relevant Work Experience


    Experience Level:
    2 years


    Education:
    High School Diploma or GED

    Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

    We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

    EOE/AA/Women/Minority/Vets/Disabled
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