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    Customer Service Representative - Fort Worth, United States - Allianceaviationservices

    Allianceaviationservices
    Allianceaviationservices Fort Worth, United States

    1 week ago

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    Description

    ** Position Description**

    **Customer Service Representative** Location **TX - Fort Worth** Job Code **883** # of openings **1** Division: **Alliance Air Services** **Company Overview:**

    Alliance Aviation Services is an award-winning Fixed Based Operation (FBO) located at Fort Worth Alliance Airport. Alliance handles all types of civilian, military and cargo aircraft while offering world class service and state of the art facilities to pilots, passengers and military personnel.

    **Position Summary:**

    Air/Aviation Services is seeking a polished, professional, and enthusiastic individual to perform customer service and administrative functions. The Customer Service Representative works directly under the guidance of the Customer Experience Manager to provide exceptional service to our customers while also performing administrative functions. The position requires an individual who excels in a fast-paced environment, works well in a team setting and is customer service driven, allowing them to interact professionally and courteously with all pilots, crew and passengers.

    **Responsibilities:**

    Greet and assist customers/clients in FBO

    ?Greet customers/clients planeside with VIP carpet

    Maintain presentable interior facility

    Answer incoming phone calls and emails

    Pick up FBO mail, sort and distribute

    Execute fuel paperwork and process fuel sales

    Maintain hangar and parking logs for aircraft

    Maintain presentable crew cars for customer use

    Maintain and wash base customer vehicles

    Reserve, prepare contracts for and check-in rental vehicles on behalf of Enterprise

    Assist customers with travel accommodations

    Input customer information into TAS/FlightBridge and Salesforce

    Assist customers with placing catering orders

    Organize and file documents and reports

    Inventory and place orders with vendors

    Assist with marketing initiatives

    Coordinate charter arrangements or inquiries

    Assist in training new CSR

    Reconcile hotel commissions

    Reconcile Enterprise bill for crew rentals

    Assist in operation/coordinating the Alliance Air Show, NASCAR and Indy car events and any additional events held at the airport

    Arrange Hotels and rental cars for Air Show Performers

    Performs related duties as assigned.

    **Required Skills/ Abilities:**

    Proficient in MS Office

    Familiarity with Salesforce a plus

    Ability to operate VHF and Two-Way Radios

    Strong communication skills

    **Education and Experience:**

    High School diploma or equivalent required

    Customer Service experience required (3 years of experience preferred)

    **EEO Statement:**

    Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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