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    Customer Service Representative - Fort Worth, United States - Trinity Industries

    Trinity Industries
    Trinity Industries Fort Worth, United States

    6 days ago

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    Description

    Job Description - Customer Service Representative **Job Description**

    Customer Service Representative **Description**

    **TrinityRail** is hiring a **Customer Service Representative** in **Fort Worth, Texas**

    Join our team today and be part of **Delivering Goods for the Good of All**

    The CSR is the primary contact for customers in the aftermarket railcar parts segment, from initial inquiries to quoting and sales, order processing and post-sales support. This individual maintains relationships with customers and coordinates with the field sales group to develop sales opportunities and assure that the customers needs are satisfied.

    **What youll do:**

    Receives initial contact from customer requesting railcar parts and gathers appropriated data to identify the components being requested or begin the research process to create a quote

    Identifies additional customer needs that may be associated with initial inquiries and propose the products that could provide a more complete solution

    Provides customers with order status and coordinates problem-solving efforts when required

    Supports the e-commerce and direct sales efforts to assure that customer commitments are met

    Prepares proposals and quotes for customers based on established pricing or, when not available, initiates the setting of prices and lead times through the quoting (RFQ) process

    Assist with credit process, obtain information from customer and communicate acceptance/denials and/or terms of credit

    Finalizes customer orders assuring correct parts, pricing and ship dates; assures that the order is properly loaded into the system

    Initiates calls to assigned customers in support of sales programs and maintains regular contact with customers to develop future sales opportunities

    Responds to customer inquiries concerning shipment status, order changes, invoice variations, etc.

    Resolves issues with customer orders by initiating and coordinating corrective actions by company functions and assures that the customer is fully informed through to problem resolution

    Follows up with inactive customers to identify and develop opportunities to reengage

    Applies product knowledge and the ability to interpret engineering drawings and technical specifications to help the customer identify the correct parts to quote and order

    Utilizes business systems and e-commerce tools to obtain needed information and process customer orders

    Maintains accurate, complete records of sales and customer service transactions

    **Qualifications**

    **What you'll need:**

    High school diploma (AA or BA preferred)

    2+ years of customer interface experience in either customer service or inside sales position

    Ability to communicate with customers, receive orders and input order details in to system

    Knowledge of sales processes, methods and administration

    Proof of Covid19 Vaccine is required

    **Primary Location**

    : US-TX-Fort Worth **Work Locations**

    : Fort Worth,TX Parts & Comp N. E. 28th Street Fort Worth 76111 **Job**

    : Sales and Customer Service **Organization**

    : United States **Schedule**

    : Regular **Shift**

    : Standard **Employee Status**

    : Non-Management **Job Type**

    : Full-time **Job Level**

    : Day Job **Travel**

    : Yes, 10 % of the Time **Job Posting**

    : Nov 4, 2021, 6:36:03 PM EE Pay Type : Salaried

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