Jobs

    Office Manager - Alpharetta, United States - The Jacobson Group

    The Jacobson Group
    The Jacobson Group Alpharetta, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary:
    The jobholder is responsible for providing workplace operational support across a wide range of areas of responsibility to ensure that workplace operations are delivered professionally and effectively to both our external clients and internal AXIS colleagues.

    Key Responsibilities:

    • Building Maintenance: Report all issues to building management office

    o Temperature control
    o Lighting
    o Maintenance requests
    o Plumbing issues

    • Café | Hydration Stations:

    o Ensure coffee equipment is operational, clean each unit daily
    o Ensure Vivreau water taps are clean and operational
    o Ensure coffee supplies are stocked
    o Replenish dishware as needed
    o Ensure dishware is cycled through the dishwasher daily
    o Ensure space is clean and organized
    o Report maintenance issues to Senior Workplace Specialist and/or call vendor

    • Concierge | Hospitality:

    o Assist Senior Specialist in providing "day 1" tour to all new staff, introduce Workplace team members and review emergency procedures and exits
    o Arrange hospitality and catering as requested for events, this may include room setup

    • Life | Safety:

    o Follow Business Continuity procedures for your location
    o Regularly inspect the office for potential hazards
    o Cintas: Monitor supplies in first aid kits

    • Iron Mountain
    o Ensure shred bins are locked and emptied on a regular cycle

    • Security:

    o Ensure all cameras and card readers are operational. Report issues to Senior Workplace Specialist or vendor

    • Mail | Overnight Packages

    o Sort and distribute incoming/outgoing mail and overnight packages
    o Ensure postal equipment is operational, report any issues to the Senior Workplace Specialist or vendor

    • BTS Support

    o Provide IT support as requested by Senior Workplace Specialist or BTS leadership
    o Ensure that IT stockrooms, server rooms and workrooms are kept in a tidy professional manner. Report any issues to your Senior Workplace Specialist

    • Serraview | Engage

    o Ensure staff are using the Engage app to reserve workspace

    • Administrative support

    o Event coordination
    o Room set up and tear down for event

    • Service Now

    o Ensure that service now and Facilities team inbox is monitored and respond to requests in a timely manner

    • Office Services:

    o Monitor office regularly to ensure cleanliness
    o Ensure office space, conference rooms, kitchens, stockrooms and collaborative areas are clean, organized and tidy
    o Provide cover and support as necessary to team members
    o Answer and transfer calls
    o Greet clients and visitors in a polite, professional, and courteous manner
    o Act as a central source of information to field general inquiries from staff and visitors

    • Underwriting Support

    o Locate & scan files for Underwriting as requested
    o Preparing and shipping certified mail letters

    • Claims & Finance Support

    o Receive checks
    o Record the status of checks in the log on Share Point
    o Scan Checks
    o Forward checks as requested
    o Voiding/destroying checks as requested

    Required Qualifications and Experience:

    • Knowledge and good experience of providing facilities or hospitality services within a corporate/professional environment
    • Knowledge and understanding of providing superior customer service on a consistent basis
    • Must be available for after-hours emergencies
    • Ability to physically stand, bend, squat and lift 30 pounds
    Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

    Company Description

    The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
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