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    Entry Level Customer Service Assistant - Washington, United States - Percepta House

    Percepta House
    Percepta House Washington, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Entry-Level Customer Service Assistant

    Job Summary:

    We are seeking a dynamic and enthusiastic individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their inquiries and concerns are addressed promptly and effectively. This position offers an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and eager to embark on a career in customer service.

    Key Responsibilities:

    1. Customer Support: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner, demonstrating empathy and understanding.
    2. Issue Resolution: Assist customers in resolving product or service-related issues by providing accurate information, troubleshooting guidance, and appropriate solutions.
    3. Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns.
    4. Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and feedback using our CRM system.
    5. Feedback Collection: Gather customer feedback and insights to help identify areas for improvement and contribute to the enhancement of our products and services.
    6. Team Collaboration: Collaborate with other team members, including sales, marketing, and operations, to ensure a seamless customer experience and contribute to overall organizational goals.
    7. Continuous Learning: Stay updated on industry trends, product updates, and customer service best practices to enhance performance and deliver exceptional service.

    Qualifications:

    • High school diploma or equivalent.
    • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
    • Strong interpersonal skills with the ability to build rapport and effectively interact with customers and colleagues.
    • Problem-solving abilities and a proactive approach to addressing customer needs and concerns.
    • Attention to detail and accuracy in data entry and order processing.
    • Ability to multitask and prioritize tasks in a fast-paced environment.
    Job Posted by ApplicantPro
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