Assistant Service Director - Washington, United States - Wood Partners

Wood Partners

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Wood Partners has an immediate opening for a highly experienced Assistant Service Director. We are a national leader in the development, construction, and management of apartment communities across the United States. Our property management company is consistently recognized for its industry-leading Online Reputation Assessment power ranking by J Turner Research.

DUTIES

One minute it could be a hot water heater that needs replacing, the next a carpet or a project in the community center, but being a maintenance professional at one of our beautiful communities has you moving from one task to another, juggling and adapting to the situation to find a solution that works.

You enjoy the variety of tasks and the interaction with the residents and fellow team members.

As an Assistant Service Director, you are responsible for the appearance and working order of the complex including structures, facilities & systems in individual apartments, exterior and common areas.

As an experienced professional you will:

Manage the property and provide maintenance support to ensure peak performance of all systems to include mechanical, electrical, plumbing and HVAC. In addition to technical experience, has proven customer service and leadership skills which are necessary in promoting resident satisfaction and retention
Utilize your technical expertise to ensure peak performance of all systems to include mechanical, electrical, plumbing and HVAC
Complete projects/tasks in a thorough, accurate, and timely manner
Make sound decisions and problem solve timely and effectively
Follow up on customer service issues in a timely manner to ensure resolution
Diagnose and/or perform maintenance/repair (as applicable to achieved certification level) to include A/C and heating, electrical and plumbing systems, stairs, gates, fences, patios, railings, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, walls and ceilings, pool area and other equipment as required. (Outsourcing as required)
Complete punch list items on new units delivered from construction or after a resident vacancy
Assist with makereadies/apartment turns within a timely period
Respond to all service requests within 24 hours
Assist in creating a monthly staffing schedule which includes 24/7 coverage for oncall maintenance
Demonstrate knowledge and adherence to all building, county, and state standards or regulations
Follow company safety standards and procedures and report any problem or condition which could be a hazard or potentially dangerous
Perform after hours oncall coverage as scheduled
Work in conjunction with Service Director to administer and enforce company policies and procedures for maintenance and grounds personnel
Ensure regular and predictable attendance and punctuality
Perform other tasks as assigned by Management
Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests and the public. This includes condition of pool gates, fencing, lighting, trip hazards, etc
Display a serviceoriented mindset at all times maintaining courtesy and diplomacy with residents, colleagues, management, vendors and all external customers

QUALIFICATIONS

In addition to your technical experience with construction, electrical, HVAC, plumbing and mechanical systems, you have a proven customer service and leadership skills.

While you know your way around hand tools and power tools, you have demonstrated experience including:

Education/Training/Licenses

Type I or Type II EPA certification required within 120 days of hire
Certified Pool Operation (CPO) License preferred
Experience in mold/water remediation, plumbing and appliance repairs
Be aware of utility meter cutoffs, apartment and fixture cutoffs and sewer cleanouts
Experience with Microsoft Office for completion of documents, spreadsheets and work orders
Must have reliable transportation to get to work as scheduled and for oncall emergence maintenance
For safety purposes must be able to read, write and communicate effectively in English; bilingual Spanish skills for read, write and communicate effective are a plus
Able to provide own tools (hand tools and cordless drill)

Experience

Must have a minimum of 1 year apartment maintenance experience

Skills and Knowledge

Ability to prioritize and organize your daily work responsibilities
Ensure excellent service standards to maintain high level of resident satisfaction
Professional appearance and demeanor
Ability to make sound decisions and problem solve timely and effectively
Work cooperatively with others

Attendance

Work overtime as assigned
Position requires the ability to work any of the seven days of the week, 52 weeks of the year. It is extremely critical that individuals are able to work their scheduled hours plus any other hours necessary to complete the job including overtime