Jobs
>
Baltimore

    Guest Services Specialist - Baltimore, United States - National Aquarium

    National Aquarium
    National Aquarium Baltimore, United States

    2 weeks ago

    Default job background
    Description
    The National Aquarium is looking for an engaging, service-oriented individual who will be responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service

    Essential Functions:


    Provide exceptional guest service that transforms a day at the Aquarium from ordinary to extraordinary:Support guest service needs by working posts in any / all of the following areas: Waterfront Park, Membership/Will Call/4D Cashier, 4D Theater, Concierge and other posts as assigned.

    Greet all guests in line of sight with a smile, a verbal greeting, and approachable friendlinessAct as a host to each guest by demonstrating behavior that supports a positive, cheerful and professional attitudeProvide first-level service recovery as needed through active listening and offering solutions that successfully balance guest & Aquarium needs.

    Understand when to solve the problem and when to engage a Guest Service Manager.

    Assist guests in a friendly and positive manner regarding Aquarium offerings, prices, membership, directions, and general informationProject a professional image while in uniform and when using the phone or radioCreate opportunities to share marketing messages that support both the Aquarium's mission - to inspire conservation of the world's aquatic treasures - and its business goalsBecome familiar with the Aquarium's story - history, accomplishments and future goalsGo beyond what is expected - deliver Personal Facilitated Experiences (PFEs) that inspire, delight, and engageQualifications:High school diploma, plus a minimum of 1 year of customer service experience; or equivalent combination of education and experienceMust be able to demonstrate excellent cash handling skills, to included counting money, calculating change, and accurately recording a transactionOutstanding customer service skills, with demonstrable ability to act quickly to address a service needPrevious experience with public speaking or performance is desirableMust be enthusiastic, motivated and enjoy working with peopleStrong communication skills and ability to engage Aquarium guests of all agesStrong basic computer skills, to include using email, navigating the internet, and working in MS Office applicationsAbility and willingness to work a flexible schedule including weekends, holidays and occasional eveningsAbility and willingness to work outdoors in a variety of weather conditionsAbility to work with a team and independentlyAbility to follow written and verbal instructionsCommitment to the Aquarium's mission and conservationThe National Aquarium is committed to diversity and invites individuals who bring a diversity of culture, experience, and ideas to apply.

    ABOUT THE NATIONAL AQUARIUMRecently named one of Baltimore's Best Places to Work, the National Aquarium opened in 1981 as a nonprofit aquatic education and conservation organization, the jewel of the city's Inner Harbor redevelopment.

    SmartCEO Magazine honored the National Aquarium with the Healthiest Workplace award and the Corporate Culture award in 2016.

    With a mission to inspire conservation of the world's aquatic treasures, the Aquarium is consistently ranked one of the nation's two top aquariums and has hosted over 51 million guests since opening.

    Today, the National Aquarium builds on a history of local, regional and global conservation initiatives that provide real solutions for protecting marine life, ecosystems and aquatic communities.

    Its Animal Rescue team has rescued, rehabilitated and released hundreds of marine mammals and endangered sea turtles throughout the Mid-Atlantic region.

    Its Animal Care and Welfare teams participate in important research efforts to confront pressing ocean conservation issues and advocate for smarter policies at local, state and federal levels.

    Through education, research, conservation action and advocacy, the National Aquarium is pursuing a vision to change the way humanity cares for our ocean planet.

    HOW TO APPLY Interested and engaged applicants should apply through our website Requests for reasonable accommodation can be made by e-mailing
  • NovaCare Rehabilitation

    Patient Service Specialist

    4 days ago

    NovaCare Rehabilitation Baltimore, United States

    Overview: · Check out the video below for additional insight into the work of our Patient Service Specialists · **Schedule**: · - Center Location: Baltimore, MD · - Type of Employment: Full Time · - Hours: Weekdays (Monday through Friday - 2 evenings until 7pm) · - Salary: Starti ...

  • S3 Shared Services

    Service Support Specialist

    5 days ago

    S3 Shared Services Baltimore, United States

    This is an on-site position. · We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates ...

  • Municipal Employees Credit Union of Baltimore, Inc.

    Card Services Specialist

    1 week ago

    Municipal Employees Credit Union of Baltimore, Inc. Baltimore, United States

    **Company Summary** · MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. · MECU's success in empowering our members to improve their financial well-being and live better dates bac ...

  • University of Maryland Baltimore County

    Business Services Specialist

    4 days ago

    University of Maryland Baltimore County Baltimore, United States

    **Department**: · Department of Theatre · **Position Overview**: · The Business Services Specialist serves as the primary administrative and financial support for the Department of Theatre, a unit of 11 full-time faculty, four staff and contingent employees, 100 majors, numerous ...

  • Sapphire Solutions

    Service and restaurant specialist

    2 weeks ago

    Sapphire Solutions Oldtown, United States

    "Are you motivated to provide our guests with a great experience at our à-la-carte restaurant Cäcilie in the heart of Heilbronn? Then you've come to the right place We are the gastronomy division of the Schwarz Group and responsible for all restaurants. We serve over 7,000 guests ...

  • University of Maryland, Baltimore

    Academic Support Services Specialist

    1 week ago

    University of Maryland, Baltimore Baltimore, United States

    **The University of Maryland School of Pharmacy has an exciting opportunity for an Academic Services Specialist in the Office of Graduate Programs. **The Academic Services Specialist will primarily be responsible for the full administrative coordination of academic Doctoral and M ...

  • S3 Shared Services

    Real Estate Servicing Specialist

    5 days ago

    S3 Shared Services Baltimore, United States

    This is an on-site position. · We are excited to share S3 was named a Top Workplace of 2022 through the Baltimore Sun. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll inv ...

  • THE ARC BALTIMORE

    Day Services Support Specialist Ii

    4 days ago

    THE ARC BALTIMORE Baltimore, United States

    **Do you have a fun and outgoing personality? Are you an individual who thrives when helping others build their confidence, to pursue their dreams? Do you want to make a difference in the community where you live? If you answered "YES" then The Arc Baltimore is a perfect fit for ...

  • West Shore Home

    Regional Customer Service Specialist

    2 days ago

    West Shore Home Baltimore, United States

    We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our ...

  • City of Baltimore, MD

    Forensic Evidence Specialist, Grant Service

    1 week ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · - POSTING DATE: 04/18/2024 · - CLOSING DATE: 06/18/2024 AT 12:00 MIDNIGHT · - SALARY: $62, $107,530.00 Annually · - CLASS DESCRIPTION · - The Baltimore Police Department (BPD) is the 8th largest municipal police force in the United States, s ...

  • City of Baltimore, MD

    Project Assistant, Grant Service Specialist Ii

    2 weeks ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 05/07/2024 · CLOSING DATE: 07/07/2024 AT 12:00 MIDNIGHT · SALARY: $42, $66,960.00 Annually · CLASS DESCRIPTION · ESSENTIAL FUNCTIONS · - Assists with developing and coordinating program activities for the various School Health ...

  • Cox Automotive

    Commercial Services Specialist Ii

    2 weeks ago

    Cox Automotive Elkridge, United States

    This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. The Commercial Services Specialist ...

  • Community College of Baltimore County

    Specialist Ii, Veteran Education Services

    2 weeks ago

    Community College of Baltimore County Catonsville, United States

    **Salary** · - $15.82 Hourly**Location** · - Catonsville, MD**Job Type** · - Part-Time Staff**Job Number** · **Division** · - Instruction**Department** · - Dean of Continuing Education Office**Opening Date** · - 05/09/2024**Class Description**: · The purpose of this class is to a ...

  • Maryland Department of Transportation

    services specialist

    4 days ago

    Maryland Department of Transportation Baltimore, United States

    Interview & Hire Announcement This is an Interview and Hire position that is open to anyone who meets the minimum qualifications listed below for this position. The Maryland Aviation Administration (MAA) is the owner & operator of both BWI Thurgood M Specialist, High School, Heal ...

  • State of Maryland - DHS - Baltimore City DSS

    services specialist

    2 days ago

    State of Maryland - DHS - Baltimore City DSS Baltimore City, United States Full time

    Introduction · \r · \r · \r · When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year.�We do this by providing economic s ...

  • Montgomery County Government

    Human Services Specialist

    2 weeks ago

    Montgomery County Government Silver Spring, United States

    Montgomery County is located adjacent to Washington, DC and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery C ...

  • University of Maryland

    Business Services Specialist

    1 week ago

    University of Maryland College Park, United States

    **Posting Details**: · - Posting Details**Position Number**: · **Title**: · - Business Services Specialist**Functional Title**: · - Business Services Specialist**Category Status**: · - 20-Nonexempt,Regular**Applicant Search Category**: · - Staff**University Authorized FTE**: · - ...

  • Bass Pro Shops

    Boat Service Specialist

    2 weeks ago

    Bass Pro Shops Spring, United States

    **EXCITING OPPORTUNITY AWAITS NEW STORE OPENING IN SPRING, TEXAS** · **Join our dynamic team as we embark on a thrilling journey with the opening of our newest store** · *** · **_:_** · The Service Specialist assists in all aspects of Service Department operations including unit ...

  • Serene Marketing Inc.

    Client Service Specialist

    2 weeks ago

    Serene Marketing Inc. Baltimore, United States

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Serene Marketing. In this role, you'll have the chance ...

  • Unwired Solutions

    Client Services Specialist

    2 weeks ago

    Unwired Solutions Baltimore, United States

    Keep the carrier. Lose the headache. Founded in 2005, LINQ is a managed mobility service provider with our mission to make a complicated industry uncomplicated through high-quality, people-driven service. From internal operations to 1:1 client support, we approach every interacti ...