Card Services Specialist - Baltimore, United States - Municipal Employees Credit Union of Baltimore, Inc.

Municipal Employees Credit Union of Baltimore, Inc.

Verified Company

Baltimore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936.

We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE:

our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary
With moderate supervision provides professional, prompt, and courteous service to internal and external members. Order, cancel, and re-issue debit and credit cards. Process changes to cardholder accounts, such as address and name changes, limit increases, and travel notifications. Answer member questions, review, process, and resolve card disputes and fraudulent transactions. Performs daily GL reconciliation for fraud and dispute cases.

Maintains current in-depth knowledge of debit/credit processes Visa guidelines, Regulation Z, Regulation E, and other Federal Regulations that govern cards operations.

Efficiently performs routine transactional duties in accordance with credit union policies and procedures. Maintains accurate transactional records and balances each day. Must have general knowledge of Card Services processes. Remain watchful for fraudulent activities.

Adhering to policies and procedures to make sound decisions daily involving the creditworthiness of members such as waiving a fee and/or card issuing.

Education

High School Diploma
Required

Experience

Two (2) years working for Financial Institutions
Required
One (1) or more years Plastics experience
Required
One (1) or more years Credit Union systems
Required

Qualifications/Additional Functions
Ensures work is done correctly and meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. Stays open to and learns from feedback. Uses data and facts in order to make day-to-day decisions and involves others as needed. Uses policies and procedures to make good decisions.

Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

_MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
**_MECU conducts credit, bond, and background checks._