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    Client Services Specialist - Baltimore, United States - Unwired Solutions

    Unwired Solutions
    Unwired Solutions Baltimore, United States

    2 weeks ago

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    Description

    Keep the carrier. Lose the headache. Founded in 2005, LINQ is a managed mobility service provider with our mission to make a complicated industry uncomplicated through high-quality, people-driven service. From internal operations to 1:1 client support, we approach every interaction as an opportunity to make life easier and our client's workday more efficient. We manage everything connected to enterprise mobile so our clients can focus on their business.

    At LINQ, we go the extra mile - for our clients, ourselves, our team and our community. We are looking for highly motivated, customer centric individuals to join our Client Services Team as a Client Services Specialist.

    Position Summary

    LINQ is looking for a Client Services Specialist to be part of our growing team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy (we manage mobile phones and devices) and have exceptional written and verbal communication skills. In this role, Client Services Specialists are the first point of contact for our clients to support and resolve mobile phone issues.

    Essential Duties and Responsibilities

    The essential functions include, but are not limited to the following:

    • Support current client base through exceptional customer service, absorb training and implement correct procedures to respond to clients' needs
    • Research and resolve incoming tickets from clients and respond in a timely professional manner to meet KPIs
    • Develop and maintain quality client relationships with an assigned client group with the ability to support other client groups as needed
    • Process customer orders, returns, activations, swaps, and feature additions/removals
    Minimum Qualifications (Knowledge, Skills, and Abilities)
    • 1 to 3 years of experience in a customer service or call center
    • Technical aptitude
    • Excellent time management skills
    • Proficient in Microsoft Office
    • Impeccable communication skills over the phone and through written correspondence
    • Team player mentality with the ability to be self -accountable
    • Salesforce experience a plus
    Employee Benefits & Perks
    • Competitive pay
    • Medical, dental and vision benefits
    • Life, AD+D
    • Fully funded HRA with medical pan
    • 401(k) plus match and immediate vesting
    • Flexible time off
    • Paid parental leave
    • Free Ubers
    • Catered Monday office lunches
    • Dog-friendly workplace with pet insurance option
    LINQ is an equal opportunity employer and makes employment decisions based on merit. LINQ celebrates people from all walks of life and prohibits the unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business need. We don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our community.
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