- Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understanding
- Maintain a deep understanding of our client's products or services to provide accurate information to customers
- Adhere to company policies, procedures, and ethical standards
- Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement
- Maintain detailed records of customer interactions through company's key performance indicators provided in training
- Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
- Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
- Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.
- High school diploma or equivalent
- Previous customer service or related experience preferred, but not required
- Proven interpersonal skills
- Ability to remain patient and composed, even in challenging customer situations
- Flexibility to adapt to changing customer needs and departmental requirements.
- Effective time management and organizational skills to handle multiple customer inquiries efficiently.
- Adherence to company policies, industry regulations, and ethical standards.
- A track record of punctuality and reliability in meeting work schedules.
- Ability to meet or exceed company's performance metrics
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Customer Service/Charity Support
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Generation Alpha Houston, United StatesJob Description · Job DescriptionOur mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and pe ...
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Customer Service Support Iii
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Catholic Charities Of The Archdiocese Houston, United StatesCatholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping ...
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Strieter Group Co Houston, United States**Benefits**: · - Bonus based on performance · - Company parties · - Employee discounts · - Opportunity for advancement · - Training & development · Strieter is searching for driven and motivated individuals to join our rapidly growing team. Our team just expanded from Los Angele ...
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Compressor Engineering Corporation Houston, United States***: · Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately. · **POSITION KEY ACCOUNTABILITIES/RESPONSIBILITIES**: · 2. Entering/processing quotations, orders, parts returns, credits, and invoicing throu ...
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Support Team/ Office Services/ Receptionist
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DMS Houston, United StatesHouston's premier outsourcing company is looking for motivated individuals for full-time positions. The duties may include mail room, filing and receptionist positions. Prior experience not necessary. · Job Requirements: · Send, receive, sort, and route all mail and deliveries · ...
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University of Houston-Downtown Houston, United StatesAssist the department with various projects · - Assist with communicating with other IT departments for job-related tasks · - Performs other duties as assigned · **Knowledge, Skills, and Abilities** · - Must be able to be flexible · - Some Experience · - Must have good telephone ...
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Service Support
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IT Support Services
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Purchasing Support Services
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Purchasing Support Services
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Manager, IT Support Services
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Kipp Houston, United StatesCompany Description · KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyfu ...
Customer Service/Charity Support - Houston, United States - Generation Alpha Inc.
Description
Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in your role.
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. Your role involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.
Key Responsibilities of a Charity Customer Service Representative:
Skills and Qualities We Seek in a Charity Customer Service Representative:
Requirements of a Charity Customer Service Representative:
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