Supervisor Laboratory Support Services - Bellaire, United States - Houston Methodist Specialty Physician Group

Houston Methodist Specialty Physician Group

Verified Company

Bellaire, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

At Houston Methodist, the Supervisor Laboratory Support Services position is responsible for the oversight of daily laboratory support services operations in an efficient and effective manner meeting the needs of patients and attending support staff, such as Phlebotomists and Medical Laboratory Assistants.

This position provides leadership, guidance and direction to staff and maintains accountability for the laboratory's support services and performance.

This position is also responsible for contributing to quality, functional excellence and assisting in the implementation of initiatives to meet strategic and operational objectives.

The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency.

This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance.

This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment.

Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals.

This position may also perform staff duties and responsibilities as needed.

PEOPLE ESSENTIAL FUNCTIONS

Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover.
Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate.
Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently.
Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators.
Makes and executes decisions within delegated authority. Communicates issues as appropriate. Participates in resolving issues outside of normal scope as appropriate.

SERVICE ESSENTIAL FUNCTIONS

Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
Organizes the workflow, proactively problemsolve, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed.
Oversees implementation of new procedures within the scope of service.
Manages escalated physician/customer complaints.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines.
Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed.
Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peertopeer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager.
Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon noncompliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
Ensures that the laboratory meets quality standards of accreditation and regulatory agencies and that business practices comply with federal and state law. Reviews monthly reports and addresses variances.

FINANCE ESSENTIAL FUNCTIONS