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    Digital Marketing Manager and Client Success Manager- Retail Media or Paid Search Background - Chicago, United States - Skai

    Skai
    Skai Chicago, United States

    1 week ago

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    Description

    Ready to take your career to the next level?

    Skai is looking for the best and the brightest to join our family. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in

    Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers.

    We current have new openings on our Client Success team in both Retail Media and the Paid Search teams as well as an opening on our Managed Service team for a Retail Media professional. These roles are all hybrid in office (3 days a week in the office) and can be worked out of our SF, NY or Chicago locations.

    Full job descriptions can be found at: but a brief description on all follows:

    The Expert Services Manager is a dynamic thought leader tasked with providing world-class services and strategic consultation to Skai clients. Strategic planning, day to day enablement and client account management and optimization of Retail Media Advertising campaigns will be the primary responsibilities of this role. The Expert Services Manager is ultimately responsible for all facets of assigned account program performance and client satisfaction on the Skai Retail Media management platform. Working with a Director of Retail Media Expert Services, this person will execute and lead services that ensure high growth for our industry leading clients.

    The SEM Client Success Manager is responsible for overseeing all facets of client utilization of the SkaiTM Search SEM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage SkaiTM Search to drive ROI for SEM initiatives. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing SEM campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.

    The Retail Client Success Manager is responsible for overseeing all facets of client utilization of the SkaiTM management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage SkaiTM to drive improved campaign performance. The ideal candidate will have great project management skills, excellent technical credentials, hands on experience implementing Retail campaigns and most importantly, a results-oriented, consultative approach to addressing client needs.

    Skai's Requirements:

    ● Passion, curiosity & a drive to finding efficiencies & opportunities for growth

    ● Desire to deliver best-in-class service

    ● Ability to work both independently and as part of a team

    ● Strong interpersonal communication skills, both in writing and verbally

    ● Proven track-record of problem-solving

    Position Requirements:

    ● Undergraduate degree

    ● 2 years experience with hands-on paid ecommerce media campaign implementation, optimization, and management. Preferred experience with Amazon. Amazon DSP, Walmart, Instacart, Citrus, or Criteo experience a bonus. Or 2 years experience with paid search campaigns.

    ● 3+ years client-facing or customer service experience

    ● Data analysis, Microsoft Excel skills

    ● Experience with programmatic retail display is an added bonus

    ● Experience collaborating with a global team both locally and virtually is preferred

    ● Energized by solving problems and finding opportunities to make a client successful

    The salary range for this position is dependent on the roles and can be seen on the full job descriptions above. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process.

    More about Us:

    The company offers best-of-breed advertising technology on the most impactful, highest-ROI media channels as well as a suite of data-driven insights, planning and measurement solutions to complement and maximize return from our solutions.

    Established in 2006, we are a thriving organization, with a unique, vibrant startup culture with an incredible track record of success and an amazing future in sight

    We are hybrid for the long term - with a great home/ office work mix, passionate and diverse team members, and a vibrant company culture.

    At SkaiTMTM we have comprehensive medical coverage, employer match retirement savings and generous paid time off. More importantly, we offer the things that make SkaiTMTM a great place to develop your potential, both professionally and personally. In addition, you will also receive:

    • Dental and vision coverage
    • Employee share options program
    • Generous paid family leave policy
    • Flexible hybrid working model
    • Life insurance and short/long term disability
    • Professional growth stipend
    • Diversity and inclusion programs
    • Office commuting benefits
    • ClassPass Membership
    • Volunteering and community opportunities
    • Employee Assistance Program
    • Company sponsored employee social events
    • Office lunches and fully stocked kitchen

    Equal Employment Opportunity:

    SkaiTMTM, Inc. is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

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