Siu Property/homeowners Investigator - Chicago, United States - Allstate

Allstate

Verified Company

Chicago, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You'll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount.

We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams.

For more than 89 years we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face.

We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We've been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don't follow the trends. We set them.

Job Summary:

This job is responsible for investigating, and analyzing moderately complex, single discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud.

The individual conducts and coordinates moderately complex site/scene inspections, virtual site inspections, receipt verifications, phone record reviews, reviews damage and loss estimates, reviews engineering cause and origin reports/opinions, etc., performs background searches, takes recorded statements, interviews witnesses and involved parties and conducts social media searches.

The individual reviews whether fraud can be substantiated and support a lawsuit.

Key Responsibilities:

A Day in the Life of a SIU Property Investigator:

Researches and responds to moderately complex customer communications, concerns, conflicts or issues
Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decisionmaking process
Reviews moderately complex singular claim referrals and fraud indicators to determine SIU acceptance
Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling nonformal complaints, occasionally conducting scene investigations or neighborhood canvasses
Conducts thorough investigations of moderately complex, individual claims in a singular discipline that are potentially fraudulent to determine if payment is warranted
Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to Market Claim Office for further handling and settlement

Preferred Qualifications:

You're a great match for this role if you have:

You have a combination of the following: have 5 years of claims handling experience, law enforcement experience or criminal justice degree
You have a strong background in negotiation and conflict management
Value providing an effortless customer service experience
Are organized and able to multitask in a fastpaced environment
Are known for clear and professional communication both written and verbal
Have flexibility to work all different time zones and have an active adjusters license

What's in it for you?

Paid training and licensing
Internet reimbursement
Generous paid time off (PTO)
Tuition reimbursement
Discounted gym memberships
Cafeteria style health insurance plan

- starts day one

401K match and pension plan
Volunteer opportunities + matching donations

Homebased/Remote

This position is a permanent remote homebased worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a $80 monthly connectivity reimbursement to offset the costs of internet and phone expenses."
In our virtual environment, adjusters are required to engage and participate on camera during online meetings and trainings.
Allstate will provide a technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings.

Location:

This position is not available for Alaska, Hawaii, and Puerto Rico residents

Notes:

The preceding descr