- High school diploma or general education degree (GED).
- 1-3 years related experience and/or training; or equivalent combination of education and experience.
- Basic knowledge of typing and computer programs such as Microsoft Office Works.
- Excellent customer service/phone skills.
- Strong attention to detail.
-
IT Support Specialist
3 weeks ago
Rubix Technology Grand Rapids, United StatesIT Support Specialist Job Summary · Rubix Technology is looking for an IT Support Specialist to provide our team with top-notch assistance This individual will make sure any technical issues are resolved efficiently so operations run smoothly for Rubix customers. This role is a g ...
-
Support Specialist
1 week ago
The Salvation Army Harbor Light Center Grand Rapids, United States**Purpose**: · Maintain a safe and orderly recovery environment for clients, staff, visitors and guests. · **Summary**: · Observe people, places, events, and report or correct situations detrimental to the status quo. · **Primary Duties and Responsibilities**: · - Present a posit ...
-
Administrative Support Specialist
1 week ago
Girl Scouts of Michigan Shore to Shore Grand Rapids, United States: · **Title: Administrative Support Specialist** · **Reports to**:Director of Fund Development · **Classification/FLSA Status**:Full Time · **LOCATION**:Grand Rapids Service Center · **Grade**: 2 · **Hourly Rate Range**: $ $20.00 per hour · **Essential Duties and Responsibilities ...
-
Digital Support Specialist
1 week ago
UFP Industries, Inc. Grand Rapids, United StatesTimberBase, the leading platform for international transactions of lumber and building materials, is seeking a Digital Support Specialist to optimize our lead conversion process and to turn prospective customers and vendors into active users of the platform. The Digital Support S ...
-
Community Living Supports Specialist
1 week ago
D.A. Blodgett - St. John's Grand Rapids, United States-Position: Community Living Supports Specialist · - Reports To: Family Supports Services Supervisor · Beginning Pay Range: $17.34 an hour · **About DABSJ**: · D.A. Blodgett - St. John's is a private non-sectarian agency that serves vulnerable children and families from the entire ...
-
Student Services Support Specialist
3 days ago
LINK Learning Grand Rapids, United States**Position Title: Student Services Support Specialist - GR Area** · **Contract Start Date**:July 1st · **Immediate Supervisor**:Center Director · **Salary: $35,000 per year. Single Payer Insurance. Holiday, 10 Vacation days, 12 Sick Days Included.** · **Term**:260 work days. · ** ...
-
Customer Support Specialist Lead
4 days ago
ZGB Insight Grand Rapids, United States**Culture** | Privately held, entrepreneurial company that acts like a public company. · - **Team** | Strong, tight knit team that works together to achieve and exceed company goals. · - **Strategy** | We are built to WIN TODAY; come pour gasoline on the fire. · - **Career** | We ...
-
Grand Rapids Public Schools Grand Rapids, United StatesJob Description · To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every d ...
-
Experienced IT Support Specialist
2 days ago
Lake Michigan Technology Jenison, United StatesIT Support Specialist · - Performs remote troubleshooting through diagnostic techniques and pertinent questions · - Determining the best solution based on the issue and details provided by customers · - Provides onsite support to a wide variety of clients, systems, and networks t ...
-
IT Support Specialist
1 week ago
Sharp Atoms Grand Haven, United States7 Years contract position. · Location**:Ottawa County. (**_**Grand Haven, MI 49417**_) · - **IT Support Specialist**: · Must have an A+, MCSA, or HDI Service Desk Certification or equivalent experience. · Alternative certification of the organization's service desk through the Se ...
-
IT Support Specialist
2 weeks ago
Creative Financial Staffing Grand Rapids, United StatesPosition: IT Support Specialist · Job Type: Fulltime, Permanent · Location: Grand Rapids, MI (Remote 2 days/week) · About the Company: · A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing te ...
-
IT Support Specialist
3 weeks ago
Creative Financial Staffing Grand Rapids, United StatesPosition: IT Support Specialist · Job Type: Fulltime, Permanent · Location: Grand Rapids, MI (Remote 2 days/week) · About the Company: · A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing te ...
-
IT Support Specialist
2 weeks ago
Creative Financial Staffing Grand Rapids, United StatesPosition: IT Support Specialist · Job Type: Fulltime, Permanent · Location: Grand Rapids, MI (Remote 2 days/week) · About the Company: · A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Specialist to join their growing te ...
-
IT Support Specialist
3 weeks ago
Creative Financial Staffing (CFS) Grand Rapids, United StatesJob Description · Job DescriptionPosition: IT Support Specialist · Job Type: Fulltime, Permanent · Location: Grand Rapids, MI (Remote 2 days/week) · About the Company: · A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Support Sp ...
-
IT Support Specialist
3 weeks ago
One80 Intermediaries Grand Rapids, United StatesWe are looking to welcome an IT Support Specialist to our team This individual will contribute to all application and hardware support. · Your Impact: · Monitoring the support ticketing system and managing communications between the end-user community and the other IT teams.Ass ...
-
Support Specialist
4 days ago
Acrisure LLC Grand Rapids, United States**Acrisure LLC** · **Support Specialist (The Campbell Group)** · **The Campbell Group - Grand Rapids, MI - Full Time** · **The Campbell Group** is a leading multi-line insurance broker, one of the largest in the state. Our office is conveniently located in Kentwood, on Broadmo ...
-
IT Support Specialist
3 weeks ago
TEKsystems Grand Rapids, United States: · The Help Desk Support Technician will be responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests. You will answer questions on basic technical issues and offer advice to solve them. The Help Desk Support ...
-
Desktop Support Specialist
2 weeks ago
Solugenix Grand Rapids, United StatesDesktop Support Specialist - Field Technician (Storm Support) $20/hr - $24/hr · Grand Rapids, MI · Contract to possible hire · Job ID · Solugenix is assisting a client in their search for a Desktop Support Specialist - Field Technician (Storm Support). This is a contract to poss ...
-
Service Support Specialist
1 week ago
Gerotech Grand Rapids, United StatesDEPARTMENT: Service LOCATION: Grand Rapids, MI POSTED: December 10, 2021 · ****Service Support Specialist**** · **Let us help you****reach your potential.** · The **Service Support Specialist** will possess excellent organizational skills, a great attitude, and the ability to ...
-
User Support Specialist
4 days ago
Ada Bible Church Grand Rapids, United StatesUser Support Specialist – Tool Experience Required · User Support Specialist – Tool Experience Required · As our User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive. · There are three main fac ...
Commercial Loan Support Specialist I - Grand Rapids, United States - Mercantile Bank
Description
Job Description
Job DescriptionAt Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities. Employees are our most valuable asset If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.
Commercial Loan Support Specialist I
SUMMARY
As a Commercial Loan Support Specialist, you will help Commercial Lenders and Commercial Administrative Assistants in a number of different ways. You will take ownership of various administrative tasks that are required to be done on a regular basis. The work that you do will contribute to the customer experience. You will interact with customers and many Mercantile employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES (May include the following. Other duties may be assigned.)
· Comply with all laws, regulations, and bank policies to complete requests
· Complete all requests according to set written procedures and job aids and within specified timeframes
· Be able to work within and be proficient in a wide variety of systems and software applications
o 360 View
o AccuAccount
o iLien
o State of Michigan (UCC's and VIN searches)
o ePrepare
o Positive Pay - Transaction Management
o Navigator
o Director
o Outlook
· Compile and distribute the following reports to management:
o EIM Overdraft (Deficit Balances Report) (Daily)
o Posted Transactions (Daily)
o Paid Note Statements (Monthly)
· Process all commercial loan advances, payments, transfers, overdraft/service fee refunds and credit card payments via TMS
· Process all orders for Entity Documentation (UCC lien searches, Certificates of Good Standing, Articles of Incorporation, etc.)
· Process all UCC 1 filing and UCC 3 amendment and assignment requests within iLien
· Perform VIN searches to verify lien holder in Michigan
· Perform electronic vehicle lien terminations online; pay the invoice at time of termination
· Process all commercial loan insurance notifications including indexing in AccuAccount and creating/clearing task exceptions when needed
· Work with specified Commercial Banking teams to clear existing insurance exceptions by contacting insurance companies to obtain current evidence of insurance
· Work the Paid Note Statements for specified Commercial Banking teams on a weekly basis to maintain collateral and stay compliant with discharge deadlines. Log all paid notes on the monthly paid note tracking spreadsheet.
· Prepare all collateral release packages for discharging mortgages, UCC filings, vehicle terminations, guaranties, collateral holds, letters of credit, brokerage/securities accounts and assignment of life insurance policies, etc.
· Retrieve workflow (loans, files, documents etc.) from the 3rd Floor Work Room (daily)
· File and retrieve workflow (loans, files, documents (including originals) etc.) to/from vault (daily)
· Create collateral files for new customers in the vault and add them to the Vault Tracking file log
· Index all recorded documents into AccuAccount including but not limited to: unrecorded/recorded mortgage documents, collateral discharge documents, other items as requested, etc.
· Record all mortgage documents both online (e-Prepare) and through the US mail to the various counties
· Fund the ePrepare checking account by processing a TMS transaction for all online recording fees on the next business day following the online recording
· Prepare Loan Payoff Statements and YMF (yield maintenance fee)/Prepayment calculations as requested
· Process dual control verification steps for overdraft decisions, TMS transactions, and indexed documents (daily)
· Be able to locate statements/notices, transactions, documents/images and reports in Director and/or Print Mail
· Process all Hold Placement and Release Request Incidents according to procedures and within specified timeframe
· Prepare all Cashier's Check Requests including entering into Transaction Management
· Sort and distribute both the US and inner office mail (daily) including distributing insurance notifications to the correct departments
· Prepare outgoing mail including UPS packages
· Order coffee and office supplies
· Prepare/submit invoices in Ascend for payment
· Make copies of correspondence or other printed materials
· Answer incoming departmental calls and screen calls for proper handling
· Compose and type correspondence, consisting of letters, memos, etc.
· Report facility and office equipment issues to the appropriate area for assistance/repair
· Attend and complete all relevant training offered for the job
· Complete all required training modules on time
· Other duties, projects and responsibilities as requested
· In specific markets, booking loans, processing proof, processing wires and notarizing documents may be included in job functions
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
We believe embracing human diversity makes us a better bank. We know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.
Job Posted by ApplicantPro