Service Support Specialist - Grand Rapids, United States - Gerotech

Gerotech Grand Rapids, United States

1 month ago

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Description

DEPARTMENT: Service LOCATION: Grand Rapids, MI POSTED: December 10, 2021

****Service Support Specialist****

**Let us help you****reach your potential.**

The **Service Support Specialist** will possess excellent organizational skills, a great attitude, and the ability to communicate and work well with others. In addition, the Service Support Specialist will be responsible for the maintenance/administration of our on-hand parts inventory along with supporting our customers by providing technical information, consultation on parts needed and processing orders in an efficient, professional manner.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Provide superior customer service to internal and external customers.

Research open service orders and follow up with technician notes and paperwork that is required.

Receive and enter/update service calls in Gerotech software.

Working with the scheduler daily to determine when customers are scheduled for onsite service by a technician.

Continuously review current processes and procedures for efficiency in work performed for both internal and external customers.

Assist with periodic physical inventory of stock parts at Gerotech facility or company service vans, as required.

Keep management informed of significant changes in products, services and personnel that could affect company reputation, growth, and profits.

Processes open service orders performs service billing.

Customer survey Administration

**EDUCATION AND EXPERIENCE:**

Minimum High School Diploma/GED

Two (2) year degree or higher preferred

2 years of experience in a related role is strongly preferred.

Hi-lo/Forklift experience.

Excellent communication skills, oral and written.

Basic computer skills including Microsoft Outlook, Word, and Excel

Positive, professional attitude and customer service background

**COVID-19:**

Full COVID-19 vaccination required

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k) match, life insurance, disability and more.

****Easily apply to our Service Support Specialist position****

****within our****

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