IT Support Desk Specialist - Grand Rapids, United States - CFS - Technology

CFS - Technology Grand Rapids, United States

2 weeks ago

Description

Job Description

Position: IT Service Desk Specialist

A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent IT Service Desk Specialist to join their growing team. Here are a few reasons why you should apply:

Opportunity to work Partially Remote
Continuous investment in peer-to-peer mentoring, training and certifications for employees.
Collaborative, team-oriented environment everyone works together to achieve the goals of the organization.
Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software and technology.

JOB DESCRIPTION:

In this role, you'll be providing technical end-user support to a variety of client environments assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, & network support. Great opportunity to work with a variety of tools, software & hardware.

Preferred Experience for the Service Desk Specialist:

Experience within a Help Desk or Technical support role utilizing a ticketing system and monitoring tools.
Experience with Office 365 Administration Portal, Active Directory administration, and using Ticketing Systems or Remote Monitoring Management (RMM) tools like ConnectWise or similar.
Familiarity with Firewalls, VLANs and Multi-Factor Authentication (MFA).
Comfortable providing end-user support via phone, RMM tools, etc.
Strong communication and interpersonal skills.

Bonus Experience for the Service Desk Specialist:

Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
Experience working for a Managed Services Provider (MSP)
Experience with any of the following: ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco Networking Products, Extreme Network Products, Ubiquiti, VMWare, Dell, Axix, 3OX and Adobe.
Experience with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Location:

Grand Rapids, MI area (partial remote)

Job Type:

Full Time/Direct-Hire

Benefits:

Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.

Company DescriptionCFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management.

CFS was named to Forbes' list of "Best Professional Recruiting Firms" three years in a row and also cited by LinkedIn as one of the "Most Socially Engaged Staffing Agencies" two years in a row

Company Description

CFS is a leading, employee-owned staffing firm—the largest one founded by CPA firms. With more than two decades of experience helping companies locate, attract and hire exceptional accounting, finance & IT professionals, CFS has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential. Established in 1994, CFS today operates 30+ offices across 21 states and the Caribbean. Serving most major U.S. markets and beyond, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management.\r
\r
CFS was named to Forbes' list of "Best Professional Recruiting Firms" three years in a row and also cited by LinkedIn as one of the "Most Socially Engaged Staffing Agencies" two years in a row

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