- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
- Develop employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
- Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
- Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
- Participate in required M.O.D. program as scheduled.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality policies and house rules.
- Understand hospitality terms.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Attend monthly all-employee team meetings and any other functions required by management.
- Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
- Obtain all necessary information when taking room reservations.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Process and handle guest laundry (property specific).
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Aimbridge tam meeting.
- Focus the Front Desk Department on their role in contributing to the guest service scores.
- Monitor all V.I.P.'s special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
- Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
- Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
- Conduct meetings according to Aimbridge Hospitality standards as required by management.
- Other duties as required.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Manager
6 days ago
Aimbridge Hospitality Woodbury, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Woodbury, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...
-
Operations Specialist
1 week ago
Vanderbilt Financial Group Woodbury, United StatesOperations Specialist & Front Desk Receptionist. · This position is a hybrid position with half the work day being spent in our Operations Department and the other half being spent at our front reception desk. · Operation Specialist Duties: · - Answer incoming calls and assist ad ...
-
Part-time Front Desk Clerk
6 days ago
Best Western Sure Stay Woodbury, United States Part timeOverview: · We are seeking a friendly and professional Front Desk Agent to join our team. This can be a year round position or a summer position only. We are looking for someone available with a flexible schedule that can work 7-3pm. 3-11pm and 11-7am. As the first point of conta ...
-
Law Firm Receptionist
4 days ago
Gallo Vitucci Klar LLP Woodbury, United StatesReceptionist with 3+ years experience working in a law firm, onsite 5 days a week in our Woodbury, NY office. · **Responsibilities**: · - Answer and direct phone calls to the appropriate department or individual · - Knowledge of computer and clerical support, including data entry ...
-
Help Desk Analyst
2 days ago
Star Group LP Woodbury, United States**Duties and Responsibilities**: · - person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies. · - Be proactive in resolving issues by working with users, technology tea ...
-
Front Desk Sup.
1 week ago
Aimbridge Hospitality Woodbury, United StatesThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Hospitality, Asso ...
-
Human Resources Clerk
2 weeks ago
Redwood Ventures Bronson, IA, United States Freelance**Part-time with 30 hours/week**: · Even a desk job can bring movement into your life Especially when your heart is filled with joy while working together for a good cause. Teamwork is not just a nice-to-have for us, but a fundamental requirement for successful and fulfilling wor ...
-
Front Desk Coordinator
6 days ago
Self Esteem Brands, LLC Woodbury, United StatesSelf Esteem Brands, LLC, parent company of Anytime Fitness, Waxing the City, Basecamp Fitness, The Bar Method, and Stronger U, is seeking an experienced and passionate professional to join our talented team as a Front Desk Coordinator/Compliance and Customer Support. At Self Este ...
-
Desktop Support
2 weeks ago
IT Associates Woodbury, United StatesDesktop Support (Apple and Mac Systems Integration with Windows Environment) · Location Woodbury, MN · Contract : 12 months · Role : On-site from 8-5 PM CST · Must have: Experience with Integration of Mac based systems into a Windows based corporate environment using software li ...
-
Desktop Support
1 week ago
IT Associates Woodbury, United StatesDesktop Support (Apple and Mac Systems Integration with Windows Environment) · Location Woodbury, MN · Contract : 12 months · Role : On-site from 8-5 PM CST · Must have: Experience with Integration of Mac based systems into a Windows based corporate environment/, Any exp with Ca ...
-
Desktop Support Specialist
3 days ago
LaSalle Network Woodbury, United StatesLaSalle Network is currently partnered with one of our clients, a home care agency committed to enhancing the quality of life for their clients, to find additional help desk support. They are currently seeking a Desktop Support Specialist to join their team onsite in Woodbury, Mi ...
-
Front Desk/Sales Associate
6 days ago
StretchLab Woodbury, United StatesStretchLab, the industry leader in offering one-on-one stretching, is seeking professionals to join our team as a Sales Associate in our brand-new Woodbury, Minnesota location. We are seeking high energy, passion-filled and sales motivated individuals. Must possess a passion for ...
-
Ultrasound Technologist
1 week ago
Trinity Health Corporation Sioux City, United States Full timeEmployment Type: · Full time · Shift: · Day Shift · Description: · Employment Type: Full Time · Shift: Days · Position Purpose: Under limited direction of the supervisor and with medical direction of the radiologist, carries out appropriate ultrasound procedures and maintains rel ...
-
Hotel Front Desk
1 week ago
SARAH HOSPITALITY INC Woodbury, United StatesJob Description · Job DescriptionWe are seeking a full time Front Desk Agent to become a part of our team at Country Inn & Suites Woodbury Minnesota. Hotel front desk employees register and check in guests using hotel property management system. Other major responsibilities inclu ...
-
Ultrasound Tech Full Time
1 week ago
Trinity Health Corporation Sioux City, United States Full timeEmployment Type: · Full time · Shift: · Description: · Under limited direction of the supervisor and with medical direction of the radiologist, carries out appropriate ultrasound procedures and maintains related records; provides general assistance to the radiologist in interpret ...
-
Ultrasound Tech FT
1 week ago
Trinity Health Sioux City, United States**Employment Type:** · Full time · **Shift:** · Day Shift · **Description:** · **Employment Type:** Full Time · **Shift:** Days · **Position Purpose:** Under limited direction of the supervisor and with medical direction of the radiologist, carries out appropriate ultrasound proc ...
-
Ultrasound Tech Full Time
1 week ago
Trinity Health Sioux City, United States Full time**Employment Type:** · Full time · **Shift:** · **Description:** · Under limited direction of the supervisor and with medical direction of the radiologist, carries out appropriate ultrasound procedures and maintains related records; provides general assistance to the radiologist ...
-
Night Auditor
2 days ago
Somitex Corp Woodbury, United StatesJob Description · Job DescriptionWe are looking for a Hotel Front Desk Agent to work the over night shift of 11pm - 7am. Are you a night owl?? you need to apply · Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information a ...
-
Support Technician
1 week ago
HBK CPAs & Consultants Woodbury, United StatesSupport TechnicianOverview:ASupport Technicianwill be expected to provide fast and useful technical assistance on various technology-based systems. In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.An excellent ...
Front Desk Manager - Woodbury, United States - Residence Woodbury
Description
Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities
QUALIFICATIONS:
Located near I-94, our hotel is just outside of St. Paul & is a short drive from Historic Downtown Stillwater. Travelers love our close proximity to Lake Elmo Park Reserve, HealthEast Sports Complex, & 3M Corporate Headquarters too. To make an exploration of the area easier, we offer a free shuttle service Mon - Fri within a 5 mile radius. Guests can make sure to start their day of adventure with our complimentary hot breakfast buffet. Guests can unwind after a long day of fun with our RI Mix Social Hour that includes snacks, drinks & good conversation every Mon - Wed night. Our 24 hour fitness center & indoor pool with hot tub are sure to relax all cares away too.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: