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    Desktop Support - Woodbury, United States - IT Associates

    IT Associates
    IT Associates Woodbury, United States

    2 weeks ago

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    Description

    Desktop Support (Apple and Mac Systems Integration with Windows Environment)

    • Location Woodbury, MN
    • Contract : 12 months
    • Role : On-site from 8-5 PM CST
    • Must have: Experience with Integration of Mac based systems into a Windows based corporate environment using software like Jamf or Jamf Pro or Casper Suite.
    • Interview: 2 rounds – Video
    • Start : ASAP
    • Client : Large Managed IT Services firm focused on IT Infrastructure support/upgrade/maintenance

    Qualifications:

    • Must have experience supporting Apple Mac based systems, related software, and peripherals.
    • Experience with integration of Mac based systems into a Windows based corporate environment is a must.
    • Experience with products such as Jamf Or Casper and Centrify is highly desired.

    Responsibilities:

    • Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
    • In addition to the hardware, there is ownership in level 1 & 2 application support on those machines. Desktop Support is responsible for the Level 1 & 2 support on the phones & network, as well as owning support from the switch port to the desk, including the physical phones.
    • The support also covers conference rooms for all of the A/V equipment, which includes projectors & video conference equipment.
    • Desktop Support also engineers' solutions such as image creation & distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards & support models.
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