-
Supv Iii Business Intelligence
1 week ago
TE Connectivity Middletown, United StatesTE Connectivity's Business Intelligence Teams are responsible for the processing, mining and delivery of data to their customer community through repositories, tools and services. · The Supervisor leads the Business Intelligence team to drive automation in reporting and streamlin ...
-
Mpi Assistant Branch Manager
2 days ago
McWane, Inc. Wethersfield, United StatesOverview: · - _What We Live By_ · - The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected t ...
-
Mpi General Worker
2 days ago
McWane, Inc. Wethersfield, United StatesOverview: · - What We Live By_ · - The McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected to ...
-
Director of Operations
4 hours ago
Interpreters and Translators, Inc. Glastonbury, United StatesPosition Overview: · Reporting to the President, the Director of Operations will be responsible for effectively leading, developing, and supporting Operations through leading People, Products, and Performance across iTi. The Director of Operations will be instrumental in driving ...
-
Talent Acquisition Manager
2 days ago
Interpreters and Translators, Inc. Glastonbury, United StatesReporting to the Vice President of Operations, the Strategic Sourcing (Talent Acquisition) Manager will execute the iTi's procurement strategies and ensure the integrity of business processes in acquiring all Goods and Services needed for Interpretation, Translation, Marketing, S ...
-
Interpreters and Translators, Inc. Glastonbury, CT, United StatesTitle: Account Manager Reports to: Sales Manager Department: Sales · Grade: Manager · Location: Glastonbury, CT. USA · *Base Salary Listed does not include potential Bonus Earnings · Position Overview · Reporting to the Sales Manager, the Account Manager maintains and expands · r ...
-
Government Account Manager
4 hours ago
Interpreters and Translators, Inc. Glastonbury, United StatesPosition Overview · Reporting to the Sales Manager, the Account Manager maintains and expands · relationships with strategically important customers. The individual is primarily responsible for achieving sales quota and assigned strategic account objectives. The Account Manager r ...
-
BlueWave Ventures Middletown, United StatesAt Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager in Middletown, you will play a crucial role in innovating and transforming our processes. You will lead the design and launch of new programs for our customers, as well as over ...
-
SAP Solution Architect for LO-VC
1 week ago
Crimson Enterprises North Middletown, United StatesSAP Solution Architect LO-VC (m/f/d) · We are looking for a highly skilled SAP Solution Architect with expertise in LO-VC (Variant Configuration) to join our team in North Middletown. In this role, you will be responsible for designing, implementing, and optimizing SAP solutions ...
-
Selenium Automation Cypress Tester
4 days ago
Stanley David and Associates Hartford, United StatesBloomfield, CT · Domain expertise - **Selenium Automation Cypress Automation**, and Manual testing is required · The ability to decipher technical or structure and translate complicated business needs into technical specifications. · Excel proficiency at a high level (macros, piv ...
-
Gen Ai Architect
4 days ago
Cognizant Technology Solutions Hartford, United States**We are Cognizant Artificial Intelligence** · Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. But clients need new business models built from analyzing customers and busin ...
-
Assistant Director of Agency Compensation
1 week ago
The Hartford Hartford, United StatesConsultant Agency Comp - PR07GE · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our t ...
-
Manager Gb Claims Business Intelligence
2 days ago
The Hartford Hartford, United StatesManager Bus Data Analysis - GA07BE · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join ou ...
-
Avp, Strategic Enrollment
1 week ago
The Hartford Hartford, United StatesAVP, Enrollment - SG05HE · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as ...
-
Director, Product
1 week ago
The Hartford Hartford, United StatesProduct Director - EM06KE · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as ...
-
HR Advisor
6 days ago
Lowe's Hartford, United StatesKey Responsibilities: · - Promotes the value of the HR function and focuses on delivering business outcomes by building collaborative relationships across the organization. Works closely with Leadership to align HR strategy with business plans and help implement within the specif ...
-
Manager, Product Management
1 week ago
The Travelers Companies, Inc. Hartford, United StatesWho Are We? · - Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a cultu ...
-
Billing Specialist- Group Benefits
20 hours ago
The Hartford Hartford, United StatesBilling Analyst - OB10KN · Billing Specialist - OB09ON · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish ...
-
Mail Handler
20 hours ago
CIRA TEKNICS Hartford, United States**Job Duties and Responsibilities** · - An integral member of the service team by supporting the daily operations for all contracted · services at customer accounts within a geographical area · - Assists management with process improvement, procedural testing and validation and e ...
-
Budget Analyst
1 week ago
US Geological Survey East Hartford, United States**Duties**: · **As a Budget Analyst within the New England Water Science Center, some of your specific duties will include**: · - Provide routine budgetary and financial advice and guidance to managers, supervisors and project personnel. · - Prepare and explain the status of fund ...
Project Manager Translation - Glastonbury, United States - Interpreters and Translators, Inc.
2 days ago
Description
Reporting to the Translation Department Manager, the project manager has the key responsibility of ensuring that all translation projects are completed in a timely manner.
He/ She will be the key communicator between suppliers and clients, and iTi operations team. The critical element of this position is to execute customer translation projects accurately, profitabily and on time. This position is also responsible for providing outstanding customer service to ensure a NPS score of 70% or greater.
The primary function of this role is to create and maintain the iTi Experience for our clients, vendors, employees and partners.
The following key accountabilities ensure the critical success of this position:
❑ 70% Ensure that all projects are correctly scoped, priced and executed in a timely manner to deliver outstanding customer satisfaction and high quality.
Manage the translation department inbox and work flow and organize all incoming translation requests that may include translations, transcriptions, IVR, prompts, voice recordings and or video subtitling and or captioning:
Scope the project accurately and provide pricing quote and delivery timeline.
Confirm customer acceptance.
Prepare the document (extract data) for identifying the right vendor and sharing the information for translation.
Based on the scope (multi-languages and multi-layers) and project timeline, assign the project to the right vendor(s) who can meet the pricing and delivery timeline with highest translation quality.
Document and confirm project timelines with accountabilities, metrics and measureables with vendor.Ensure the project is of high quality by reviewing and ensuring that the final translated content and customer requested format are met.
Proactively work with the Translation department manager and leadership team to understand ever changing customer needs and plan appropriate changes as required.
Organize and prioritize daily work flow to ensure that all deadlines are met and the company goal of 70% NPS score is achieved every time it is calculated (weekly, monthly and/or quarterly).Work diligently and execute any ad hoc requests/walk-ins for translation requests that may come up from time to time.
Be the point person for account managers and actively participate and support the customer satisfaction team to ensure continuous improvement in enhancing client satisfaction
Facilitate the resolution of escalated risks and issues and follow-up to ensure full remediation of customer complaints or concerns.
Master translation software systems Plunet and Memo Q and ensure that they are used effectively to manage workflow and translation quality.❑ 20% Recruit and manage translation vendors to ensure cost effectiveness and quality while meeting delivery deadlines
Recruit and onboard translation vendors that meet ongoing needs of iTi customers.
Check for fit and pricing Measure and monitor vendor performance and provide timely feedback to vendors for ongoing enhanced performance
Document all vendor pricing and update as required
As part of the operations team, proactively collaborate with project managers and prioritize efforts to recruit appropriate vendors on a timely basis
❑ 10% Manage documentation, and ensure all knowledge is captured for ongoing use
Archive all documents and information to ensure 100% compliance to company policy and any other regulatory guidelines.
Maintain and update terminology database and translation memory on a timely basis (TM/TB).
Update all client price lists and vendor pricelists to ensure accuracy and ease of ongoing use.
Participate and contribute to all continuous improvement efforts that include daily and weekly huddles (4DX sessions) and document the same for continuous improvement.
Requirements
Professional Qualifications and Experience:
Associate Degree / bachelor's degree in business or any related field.
3 to 5 years of related work experience (at least 1 year of project management in linguistic industry preferred).
Experience in schedule management (1 year)
Strong work ethic and high level of energy.
Demonstrate accountability, personal integrity, organizational skills and proactive positive attitude while executing ongoing tasks.
Customer service centric personality.
Computer savvy and able to multitask in a fast-paced environment.
Languages
Fluent in written and spoken English. Bilingual preferred.
Professional Qualifications and Experience:
Progressive experience in any service organizations (3-5 years)
Required Knowledge, Skills and Abilities:
Strong organizational, prioritization and project management skills.
Exceptional note taking skills coupled with extreme attention to detail.
Ability to work quickly and efficiently, multi-tasker and a resilient planner.
Ability to work independently but also as a team Player.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to develop effective relationships with diverse group of linguists.
Quick learner and effective negotiator.
Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
Proficiency in Adobe suite software
Ability to work in a face paced environment sitting in front of a computer for prolonged periods.
Ability to multi-tasking while interacting on the phone or other electronic devices.