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Government Account Manager - Glastonbury, United States - Interpreters and Translators, Inc.
Description
Position Overview
Reporting to the Sales Manager, the Account Manager maintains and expands
relationships with strategically important customers. The individual is primarily responsible for achieving sales quota and assigned strategic account objectives. The Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company.
The individual will act as the primary liaison and solutions consultant between iTi and its potential and existing customers. The Account Manager develops and maintains quality relationships that enable aggressive growth. Utilizing innovative thinking, passion for customer service, relationship building skills, and is also responsible for identifying and leading customers smoothly through the solutions cycle to a successful close.
The Account Manager is responsible for ensuring professional ethics are never compromised and comply with company and regulatory policies and procedures. The individual should always act with the highest degree of honesty and integrity. Models and acts in accordance with iTi's mission, vision and core values.
The following key accountabilities ensure the critical success of this position:
50% Responsible for achieving sales targets and strategic account objectives for assigned customers.
· Leading the customer account planning cycle and ensuring assigned customers' needs and
· expectations are met by the company.
· Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
· Establish and maintain a strong ongoing customer relationship across all levels of influence ensuring the customer sees the Account Manager as a valued resource and strategic partner.
· Coordinates the involvement of company personnel, including support, service, operations and
· management resources, in order to meet account performance objectives and customers' expectations.
· Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one to three-year period.
· Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
· Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
30% Responsible for developing new customers and achieving new customer sales targets for assigned market segments.
· Lead the assigned market segment strategic planning cycle to ensure new client acquisition
· targets are delivered on a consistent basis.
· Deliver new sales volume targets by developing key market segment tactical execution plans.
· Supports the implementation of marketing and sales programs, procedures, methods and practices to promote iTi's key messages and achieve a competitive advantage in the marketplace.
10% Responsible for market research and understanding industry trends and associated customer needs of assigned market segments
· Assess market opportunities, understand the competitive climate within defined markets and
· market segments to provide appropriate solutions and services.
· Understand customer's economic and other motivational drivers and customer values for each level of influence.
· Demonstrate industry and market knowledge, and implement/execute an engagement model for addressing current and potential customers in assigned market segments.
10% Be the voice of the customer and internal champion for the customer in developing new products and services.
· Keeps informed off and informs the leadership and operations team on current trends, issues,
· problems and activities in order to facilitate policy/product making and strategy development.
· Educate ITI organization, teach internal stakeholders specifics about market trends and competitive landscape that they need to know and market internally to create interest and enthusiasm.
· Participate in all internal sales, marketing and product development meeting and ensure that customer needs are being incorporated into all new and existing products and services.
Performance Measures
· Achieves assigned sales quota in designated strategic accounts.
· Achieves new customers acquisition quota in designated industries.
· Meets expectations for profitability goal.
· Achieves strategic customer objectives defined by company management.
· Completes strategic customer account plans that meet company standards.
· Maintains high customer satisfaction ratings that meet company and customer goals.
Requirements
Education:
Associate Degree / bachelor's degree in business or any related field
Languages
Fluent in written and spoken English. Bilingual preferred.
Professional Qualifications and Experience:
• Progressive sales experience in any service organizations (1-2 years)
• Experience in account management and customer relationships (2+ years)
• Social media and internet research preferred
Required Knowledge, Skills and Abilities:
• Ability to setup and meet the clients in person on a regular basis.
• Ability to communicate clearly and concisely, both orally and in writing.
• Innovative thinker who can understand customer needs and translate them into products and services.
• Proactive and responsive individual who is focused on ensuring high customer satisfaction levels.
• Excellent planning and organizational skills.
• Strategic and futuristic thinker.
• Ability to develop effective relationships with diverse groups of people across diverse industries.
• Quick learner and effective negotiator.
• Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
iTi is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
Benefits
PTO, Life insurance, Health Insurance, 401k
